It makes for a terrible experience I agree, but as you know, just because the move shows on your computer doesn't mean it reached the server in time. I can drag out some 'help" articles if you want.
Losing by timeout when you made a move
Sort:
I somehow lost by timeout even though my move was registered… I have screenshots, and would like you to fix this issue. I believe it is due to latency, but sending the loss-message from the main server and not bothering to register moves after that, that could’ve been done a second before time ran out on the playing device does not make for a good experience when you have an intense game and lose by timeout AFTER doing your move, and it being registerred on the board…