Drunkinmaster1 wrote:
justbefair,all this is good and great, of course, but it would be more convenient to talk about it with a real person, rather than with a neural network.
I just did it and I saw that it works.
Losing connection during games at Chess.com
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So, I've lost both of this games due to "Reconnecting..." issue...
Even the second one where my connection is great at the moment and I'm with 1:52 and the opponent is at 0:00?
Does anyone knows to tell me why and where is the problem?
justbefair? justbesilent?
17 days ago
0
#225
5ja24 wrote:
So, I've lost both of this games due to "Reconnecting..." issue...
Even the second one where my connection is great at the moment and I'm with 1:52 and the opponent is at 0:00?
Does anyone knows to tell me why and where is the problem?
justbefair? justbesilent?
Looks like you got disconnected on both games.
https://support.chess.com/en/articles/8652402-how-can-i-optimize-my-online-chess-performance
https://support.chess.com/en/articles/8584209-how-do-i-fix-my-disconnect-lag-issues
Martin_Stahl wrote:
Looks like you got disconnected on both games.
https://support.chess.com/en/articles/8652402-how-can-i-optimize-my-online-chess-performance
https://support.chess.com/en/articles/8584209-how-do-i-fix-my-disconnect-lag-issues
Oh so there is the problem! Now I see it! Thank you so very much for your help, I'll go and clear my cache and cookies right away!
Thumbs down and ROFL @ moderators here. You guys are hilarious.
You wont admit that it's not problem in me, but on the site... You're so blindly loyal that you wouldn't even consider my problem, congrats!
Cheers, I give up! 
justbesilent
Martin_Stahl wrote:
Looks like you got disconnected on both games.
Doesn't it looks like my opponents got disconnected, no?
Really?
Maybe look again at those screenshots that I've posted?
What's your second opinion?
8 days ago
0
#229
I did not have any such problem for a long time, but it happened in my latest game, though it came back after a minute or so.
I am more prone to have reconnection problems on Lichess though this seems to be the opposite of what many people have.
I'm still losing bunch of games because of this "Reconnecting..." issue, and still no one even wants to even consider this as the site issue and not mine..
Pretty lame for the chess site No1 in the world.
Shame..
6 hrs ago
0
#231
5ja24 wrote:
I'm still losing bunch of games because of this "Reconnecting..." issue, and still no one even wants to even consider this as the site issue and not mine..
Pretty lame for the chess site No1 in the world.
Shame..
There are a lot of different things that can result in getting disconnected from the live server process.
The vast majority of those are outside the site's control. The site can handle the disconnect detection and reconnect code, how to handle the disconnect, and the locations of servers. However, traffic goes through a lot of other equipment that can cause issues, as can processes on the client device or network.
5ja24 wrote:
I'm still losing bunch of games because of this "Reconnecting..." issue, and still no one even wants to even consider this as the site issue and not mine..
Pretty lame for the chess site No1 in the world.
Shame..
Try switching to Linux and use Firefox as your browser, it reduces the "swimming in molasses" effect on this site.
justbefair,How do I find customer support? There's only AI with answers to common questions! Can you unblock me please?
I can't see your screen obviously but there is a link to "Get More Help" when you have answered the AI question about what you need.