⚠ MEMBERSHIP PROBLEMS!!! PLEASE HELP...! ⚠

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Avatar of Sturm_Gambit

I got a membership 1 month ago with free trial of 7 days which has been used and the subscription according to math should have ended. But it has not ended yet. Why? Is chess.com taking away money from my bank account? 😰BTW I checked every detail, so no wrong.

Avatar of Martin_Stahl
ChessNerdyBrain wrote:

I got a membership 1 month ago with free trial of 7 days which has been used and the subscription according to math should have ended. But it has not ended yet. Why? Is chess.com taking away money from my bank account? 😰BTW I checked every detail, so no wrong.

Premium subscriptions are automatically charged at the end of the trial if you don't cancel.

Avatar of Sturm_Gambit

No, but the problem is something like this:

FREE TRIAL = 11th July - 21th July

1 MONTH DIAMOND MEMBERSHIP (I CHOSE) = 21th July - 21th August

I am very sure I chose monthly, as my payment says.

Jul 21, 2025

Diamond Membership (Monthly)

₹549

Order #291924674 Placed by ChessNerdyBrain (a**************n@g***l.com)

Jul 11, 2025

Diamond Membership (Monthly)

₹0

Order #291004606 Placed by ChessNerdyBrain (a**************n@g***l.com)

You can also take this PDF for proof given here.

Avatar of Sturm_Gambit

Oh okay, thanks sir, I got it. The free trial was 7 days, not 10. Phew!

Avatar of Sturm_Gambit

Hey sir, I have one more question to ask. It has been >1 month, and as you have seen, it is gonna end in August 21. So why it is still active today. Now I am a bit concerned.

Avatar of SacrifycedStoat
Someone could have gifted you a membership, or it could have automatically renewed