also, for some reason I didn't get a free trial for Platinum.
Money back guarantee
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May 7, 2020
0
#3
BeaverScribe wrote:
I just upgraded from Gold to Platinum, and I want to downgrade back to Gold, with the 30 day money back guarantee. How do I do that?
If you downgrade, there are a couple of options. One, you just do it and any money you put in will extend the amount of time your new premium level will last.
If you absolutely want a refund if the upgrade price, you'll need to open a ticket.
https://support.chess.com/article/346-contact-us
I have opened a ticket and got no reply in 4 days. If a member support team sees this please help by messaging through my account! Many thanks
May 7, 2020
0
#5
mattriley2002 wrote:
I have opened a ticket and got no reply in 4 days. If a member support team sees this please help by messaging through my account! Many thanks
They will get with you. It's just taking longer than normal due to increased tickets.
Martin_Stahl wrote:
mattriley2002 wrote:
I have opened a ticket and got no reply in 4 days. If a member support team sees this please help by messaging through my account! Many thanks
They will get with you. It's just taking longer than normal due to increased tickets.
Thanks for your reply. Glad to hear it, i was just getting concerned i was lost in a big pile
5 Days after contacting member support with still no reply. I must say the support really isn’t great! During times likes this i would imagine to get more help than i am. Once i get my refund i will definitely not be returning as customers clearly don’t come first. If a member support sees this. Please message me to address this
May 8, 2020
0
#8
mattriley2002 wrote:
5 Days after contacting member support with still no reply. I must say the support really isn’t great! During times likes this i would imagine to get more help than i am. Once i get my refund i will definitely not be returning as customers clearly don’t come first. If a member support sees this. Please message me to address this
As @Martin_Stahl said, the reason you have not gotten a reply is because of the increase in the amount of tickets sent caused by the pandemic. You realize that support isn't lying back and sitting around? In fact, contrary to what you think, support is working overtime yet they still can't answer all the tickets due to the high amount of new members. This article might help: https://www.chess.com/blog/erik/chess-com-during-this-global-stay-home-moment
I just upgraded from Gold to Platinum, and I want to downgrade back to Gold, with the 30 day money back guarantee. How do I do that?