My account is hacked

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Avatar of cchvezj

I got an email this morning letting me know someone tried to change my registered email, when I got onto the app to attempt to stop this they had already changed not only my email and password but my username as well. I am able to log on right now due to having other connections to the account but I am running out of time before they remove those as well. I need help ASAP.

Avatar of justbefair
Pavly_1 wrote:

I got an email this morning letting me know someone tried to change my registered email, when I got onto the app to attempt to stop this they had already changed not only my email and password but my username as well. I am able to log on right now due to having other connections to the account but I am running out of time before they remove those as well. I need help ASAP.

Write to support@chess.com. They need to verify your identity.

Avatar of cchvezj
justbefair wrote:
Pavly_1 wrote:

I got an email this morning letting me know someone tried to change my registered email, when I got onto the app to attempt to stop this they had already changed not only my email and password but my username as well. I am able to log on right now due to having other connections to the account but I am running out of time before they remove those as well. I need help ASAP.

Write to support@chess.com. They need to verify your identity.

How quickly do you think I could get a response, I really want to stick it to the person who tried to steal my account. Also, would I be able to get my username reverted once I regain full control of the account?

Avatar of cchvezj
Mohamed wrote:

We're on it. No worries!  

I appreciate the quick response. My next question is how will I be able to change the password now that I don't know the "old password"?

 

EDIT* Disregard I got an email regarding this issue.

Avatar of cchvezj

Finally, can I get the points the person who hacked my account gained reverted back? I don't want dirty wins on my account and I wouldn't like the people who lost to him to have lost their ratings to a thief.

Avatar of cchvezj

These are the games the hacker played on my account.

Avatar of cchvezj

This issue is resolved for the most part, though I have got messages from 2 different accounts each claiming to be the hacker, just in case you want to action on them as well.

Avatar of Thee_Ghostess_Lola

calm down. e/t's gonna be fine. just relax & have a glass a like water.

Avatar of PerpetualPatzer123

What would the motive even be?

Avatar of cchvezj
AunTheKnight wrote:

What would the motive even be?

The person (people) messaging me claim they steal accounts "For Joy" and they're part of a group that is doing it.

Avatar of noblehenry

that interesting

Avatar of Lagomorph

Chill ffs. This happens all the time.

Avatar of cchvezj
Lagomorph wrote:

Chill ffs. This happens all the time.

If you have nothing constructive to add, don't reply? 

Avatar of PerpetualPatzer123
cchvezj wrote:
AunTheKnight wrote:

What would the motive even be?

The person (people) messaging me claim they steal accounts "For Joy" and they're part of a group that is doing it.

Wow.

Avatar of nah

contct support

 

Avatar of abusereport

Every now and then someone says that their opponent is hacking the clock, hacking the interface to make their opponent's mouse misbehave, or something. So I thought I'd write something to explain some of what could be theoretically possible and what's reasonably practical.

On hacking - Why Hollywood hacking is so hilariously horrible

AbuseReport. 

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