Paused Games

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superj315
I think incredibly unfair that paid members get their games "paused" if the timer gets to low. Especially for games where you have 3 DAYS to make a move.

This is effectively a way to pay to cheat the clock.
lizardman100

often this is simply due to a vacation, or a suden lack of internet access

spawkle529

paused means they have vacation. When you are a member, it automatically sets you to vacation when your time is low.

spawkle529

I'm pretty sure members don't have infinite vacation time.

Martin_Stahl

Members don't have unlimited vacation time. Also, all members can go on vacation, even basic. The main difference is that basic members have to set theirs manually, when it isn't their move and premium gets automatic timeout protection also.

alineham
How long for? I am playing a game and it's been paused for a week now
Martin_Stahl

You can see how much vacation time a player has left via the game page on the website. It is at the bottom of the game on v2 and in the game info tab on v3.

 

They can be on vacation as long as they have any available.

Julesatthepalace
How does a non-member go on vacation pls ? Oh and for interest, one of my opponents has been away for over a month
Martin_Stahl

https://support.chess.com/customer/en/portal/articles/1444894-how-do-i-turn-on-off-my-vacation-status-

Julesatthepalace
Many thanks Martin !