Premium Membership not working

I currently bought a premium platinum membership however I can't use nay of the features of the membership and the app just asks if I want to try premium

Same with gold membership. It says that I already purchased the item but it's letting me use it

It's not*

I have exactly the same

So, i have the same problem

Estou com o mesmo problema.

If you purchased through one of the apps, it requires some manual steps by staff to apply to the account. If you don't see it applied in a few days, you should open a support ticket.

https://support.chess.com/article/346-contact-us

I've been using Magnus Chess Academy on my Android device (login: SledToSled) and I have paid $6.49 for the Premium subscription but after Google charged my card the premium content still was not enabled for me (I am getting the message that I need Premium subscription for which I've already paid). Can you please help me to resolve the issue as I do want to start using Premium content from the Magnus Chess Academy application?

Is there a support link within the app?

@martin_stahl - no, there is no support link in the application, but the Premium subscription is charged by chess.com. Can you enable it in for Magnus Chess Academy for my account, please?