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Refund Request Follow-Up

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Avatar of Kiarmaa
Kiarmaa
Jan 13, 2023
0
#1

I accidentally did not cancel my free trial and was charged for an entire year. I sent a refund request 2 days ago but have yet to receive a response. I also did not receive any confirmation of the ticket I submitted. Is there somewhere where know the status of my refund request?

Avatar of StumpyBlitzer
StumpyBlitzer
Jan 13, 2023
0
#2

Hi, 

Contact support they can also help directly, 

https://support.chess.com/article/346-contact-us

 

Avatar of Kiarmaa
Kiarmaa
Jan 13, 2023
0
#3

I did send a support ticket aswell as a refund one

Avatar of Martin_Stahl
Martin_Stahl
Jan 13, 2023
0
#4
Kiarmaa wrote:

I did send a support ticket aswell as a refund one

 

Then they will get to you. It can take a few days, due to a lot of tickets.

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