Sounds like you need to file a "ticket".
http://support.chess.com/Tickets/Submit
submitted a ticket... but it feels very weird to have to go to the support page and create a ticket just to mark a message as spam. :/
Dana McKenzie has the same problem over at his blog at ChessLecture.com He's a NM, and it gave him problems for about a week.
The hackers are getting more sophisticated. Dana had to send out a thousand giant apologies saying, the porn your receiving IS NOT from me.
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Hope I'm not missing something, but I just received a message that is obviously generated spam in my account here... I can't seem to find a button to report it or anything so I don't know how to go about it.
I can delete the messaage, but that won't alert anyone that this account is sending spam messages and should be removed.