Hello,
I am using the one free daily review and since a few days ago the rating is not showing. Only the accuracy is given. In place of the rating number there is just the word "rating".
Not seeing any issue on the website. Are you on the website or one of the apps?
On the website
You might try clearing your browser cache before the next time you run it.
On the website
You might try clearing your browser cache before the next time you run it.
The review does work though, which, unless I'm mistaken, is not the case when the cache and cookies benefit from being cleared.
Also, if the site doesn't honor our authorization and breaks unless we clear our browser data and log back in, there is improvement to be made, right?
The indication from your initial post is that only the estimated rating isn't showing but the review is running.
The browser could have some bad cached code and it will try and load that, so that's why I suggested clearing the cache, just in case. Some things get cached and other than setting everything to not cache, the site really can't work around a potential cache issue.
You also don't need to clear cookies, just the cached data.
I guess you could disallow caching of the offending resourses but the web server would spend more.
a potential cache issue
I tried with a clean cache and the problem persists.
Do you have any browser plug-ins/extensions? Those can interfere with code loading correctly.
Do you have any browser plug-ins/extensions? Those can interfere with code loading correctly.
It's the same browser configuration I've been using without issue until now. I am not blocking any script. I will try a different browser tomorrow once I get a new free review.
Same result with different browser. Next time I will try with DNS filtering disabled at the network level. Perhaps a list was automatically updated and now a required domain is blacklisted. I will also disable all extensions for good measure.
I have not heard back from support after submitting the bug report.
Same result with different browser. Next time I will try with DNS filtering disabled at the network level. Perhaps a list was automatically updated and now a required domain is blacklisted. I will also disable all extensions for good measure.
I have not heard back from support after submitting the bug report.
If you used the Bug Report option in the menu, you won't get a reply unless staff needs more information.
The cause appears to be the public ad-blocking DNS server I am using. I will do one more test tomorrow to be sure.
Do you have any browser plug-ins/extensions? Those can interfere with code loading correctly.
The public DNS server is not the problem. Neither is my browser because it works with another account. Why is this account seemingly the only one affected on chess.com?
I found this error in the browser logs. The server is saying it can't find the following code.
Error: Request failed with status code 404 https://www.chess.com/chesscom-artifacts/packages/@chesscom/analysis-client/1.46.0/analysis-vendors.client.js:5
Do you have any browser plug-ins/extensions? Those can interfere with code loading correctly.
I tested again. Only this account is affected.
Do you have any browser plug-ins/extensions? Those can interfere with code loading correctly.
The public DNS server is not the problem. Neither is my browser because it works with another account. Why is this account seemingly the only one affected on chess.com?
I found this error in the browser logs. The server is saying it can't find the following code.
Error: Request failed with status code 404 https://www.chess.com/chesscom-artifacts/packages/@chesscom/analysis-client/1.46.0/analysis-vendors.client.js:5
That would indicate to me that the cache has a link to an old version of the code that doesn't exist anymore. That's why I suggested clearing the cache or incognito mode to rule that out.
That would indicate to me that the cache has a link to an old version of the code that doesn't exist anymore. That's why I suggested clearing the cache or incognito mode to rule that out.
I'm surprised you still mention clearing the cache because it's something I've told you I was doing 6 days ago already. https://www.chess.com/forum/view/help-support/review-estimated-rating-not-showing-anymore#comment-99319965
Finally, it worked this time. Hopefully the issue has been fixed for good.
Edit: Actually, I'm not sure. Maybe the issue only happens for games added to the library.
Hello,
I am using the one free daily review and since a few days ago the rating is not showing. Only the accuracy is given. In place of the rating number there is just the word "rating".