Server problem resulting in loss instead of game abort?

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Avatar of Muffin1611
Just had the server stop working on me during a rated game when I was in a +6.98 endgame and it counted as a loss. Is this supposed to be normal behaviour? The game being aborted I could understand, but a timeout loss?
Avatar of Martin_Stahl
Muffin1611 wrote:
Just had the server stop working on me during a rated game when I was in a +6.98 endgame and it counted as a loss. Is this supposed to be normal behaviour? The game being aborted I could understand, but a timeout loss?

 

Contact support directly and they can probably provideva rating refund.

https://support.chess.com/article/346-contact-us