Someone please help!
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SioncePatLilly
Feb 17, 2025
0
#1
My friend is using the mobile app right now, but if they try to log in on the website, it just says an error has occurred instead of saying any other reason. It also doesn't let them make a new account. Please help! 🥺
Feb 17, 2025
0
#2
This is where I'd recommend going for that: https://www.chess.com/forum/view/help-support/someone-please-help
Feb 22, 2025
0
#3
SioncePatLilly wrote:
My friend is using the mobile app right now, but if they try to log in on the website, it just says an error has occurred instead of saying any other reason. It also doesn't let them make a new account. Please help! 🥺
It's not a problem, which browser does he use? If he uses Chrome, he should open a Ingonito tab and it'll work or try again later or use a different browser (brave, carbon, Microsoft edge etc)
Feb 24, 2025
0
#4
Sol_808 wrote:
SioncePatLilly wrote:
My friend is using the mobile app right now, but if they try to log in on the website, it just says an error has occurred instead of saying any other reason. It also doesn't let them make a new account. Please help! 🥺
It's not a problem, which browser does he use? If he uses Chrome, he should open a Ingonito tab and it'll work or try again later or use a different browser (brave, carbon, Microsoft edge etc)
Thank you!
I am no computer geek, but I would suggest, if their using mobile, what Sol_808 said... use a different browser or incognito...
this should not be the problem , even i use both app and website on mobile . but if it shows problem i think you should advice him any of the options below
- unistall the app and use the website only , as website covers all options of app and even few more
- unistall the app and use website for sometime and then re install and try (this has worked for me)
- contact support - here
Regarding new account , do not make any new account as chess.com only allows 1 account if they detect another they will ban both . although you can apply for 2nd account if they permit you , you can have a second account .
multi accounting is not allowed so don't take the risk of getting banned
Cheers and Happy Chessing !! 