website: settings > board and pieces
https://www.chess.com/settings/board
iPhone app: settings > general
website: settings > board and pieces
https://www.chess.com/settings/board
iPhone app: settings > general
I assume your speakers are not muted and have good volume.
Do you get sound from other websites/apps on your computer?
Is this for live chess?
There have been complaints in the forums that move sounds sometimes become muted in live chess.
How can I get an alert by sound when an opponent makes a move?