Support please

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slickQuickLiam

Error 1020 Ray ID: 51ae85f87a995021 • 2019-09-23 18:18:49 UTC

Access denied

What happened?

This website is using a security service to protect itself from online attacks.

EternallyBad
RonaldJosephCote wrote:

 So.....what's this thread about?.....is it to give everybody your IP address?

xDDDDDDDDDDDDD

Martin_Stahl
slickQuickLiam wrote:
Error 1020 Ray ID: 51ae85f87a995021 • 2019-09-23 18:18:49 UTC Access denied
What happened?

This website is using a security service to protect itself from online attacks.

 

Looks like someone from your ISP may have been trying to attack the site and the IP and/or subnet has been blocked from accessing the site.

snacktime10101

that happened to me a month ago. not a big issue

snacktime10101
snacktime10101 wrote:

that happened to me a month ago. not a big issue

well what i mean is that it eventually goes

LizardOil

something to do with them moving a database

Martin_Stahl
Phantom_ChessGM wrote:

How to fix?

 

It's from the Content Deliver Network (CDN) the site uses. It likely has something to do with your IP but you could open a ticket with support to ask:

https://support.chess.com/collection/343-contact-us

Abu-Yazan-1

Kindly, I suffer from partial block and I don't know the real reason behind it
Please help to see how to check with System Administrator to remove this blocking.

shaneshaw1961
I’ve sent an email already to chess.com however all of a sudden today it’s tell me to upgrade my membership and I’ve been a longtime member and paid for my subscription in I think July this year as normal and everything is fine but today it’s telling me I’m a member and can see all past games etc, however it’s say I need to upgrade to the premium which I already did. Tried the restore purchases but didn’t do anything. So just throwing this out there in case maybe someone has an answer before the email is seen or answered. I’m thinking it’s a computer glitch I don’t know it’s a bit confusing thanks guys, hoping this forum is seen or used
Obozo1

My main account shows this whenever I try to log in.

Error 1015
 Ray ID: 730e841ce83e2958 • 2022-07-26 16:29:46 UTCYou are being rate limited
What happened?
The owner of this website (www.chess.com) has banned you temporarily from accessing this website.

I've owned an account for like a day and have mainly only played against bots.

I did accidentally turn on an auto clicker while signing in but I don't see why that would affect this. I haven't cheated at all and am just trying to play chess.

I'm fine with playing on a different account its just I'm confused about this message.

 

Martin_Stahl
tfortiger74 wrote:

My main account shows this whenever I try to log in.

Error 1015
 Ray ID: 730e841ce83e2958 • 2022-07-26 16:29:46 UTCYou are being rate limited
What happened?
The owner of this website (www.chess.com) has banned you temporarily from accessing this website.

I've owned an account for like a day and have mainly only played against bots.

I did accidentally turn on an auto clicker while signing in but I don't see why that would affect this. I haven't cheated at all and am just trying to play chess.

I'm fine with playing on a different account its just I'm confused about this message.

 

 

That's related to the content delivery network the site uses and should go away after a short period of time, unless you're on a shared network connection that's generating excessive traffic to the site.