I have lost over 50 points like this
It keep saying i have abandoned yet I didn’t even touch a piece on the board
If you have a high disconnect/abort/abandonment tayr, as a percentage of recently completed games, then all games that start as rated will be rated, regardless of how it ends.
If you're seeing connection issues, you might check out the following.
https://support.chess.com/en/articles/8652402-how-can-i-optimize-my-online-chess-performance
https://support.chess.com/en/articles/8584209-how-do-i-fix-my-disconnect-lag-issues
Why?