time jumps

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mof396

Just playing 1 min Chess and my sone who was watching noticed that the time jumped and so my opponent got an increase in time.

How can this be resolved as i'm losing games that i should be winning

1ove

Could be your ping to the server.

Kansha

It's most likely caused by lag. Can you read the following two FAQs and let me know if they help?

Lag: http://support.chess.com/Knowledgebase/Article/View/91/0/why-did-the-clock-times-suddenly-change-the-clocks-seem-broken

Suggestions for disconnects but that work for lag as well: http://support.chess.com/Knowledgebase/Article/View/167/0/my-internet-connection-is-fine---why-am-i-getting-disconnects

nacogdoches

well  hello I have the time problem my opponent seem to cheet me somehow and Im waiting like fool cos I couldnt do anything to stop him please help me  .I   dont know to what to do

mof396

the  1 min games are not working. So i have decided to stop playing them. Pity but i need something more solid before i start again. Is there any way i can test a lag. Is it just using something like speedtest?