Unable to upload background image in Custom Theme

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Avatar of MaxEnderCHS
Frankie237 đã viết:

Unfortunately for me i am still having trouble uploading a custom background, not sure what it is since the file doesn't go over 2MB

If the file is WEBP, you can't upload it.

Avatar of Martin_Stahl
Martin_Stahl wrote:
Frankie237 wrote:

Unfortunately for me i am still having trouble uploading a custom background, not sure what it is since the file doesn't go over 2MB

I tested earlier a few times and added different images.

That said, found out there may be some accounts where there are issues uploading.

Avatar of AegonTargaryen-7

I've also been trying to upload an image to customize the background and none of it works. An error message appears and asks to update the browser

Avatar of MaxEnderCHS
Gabriel7Couto đã viết:

screenshort them and report to Support team

Avatar of MaxEnderCHS
Doomed_Noob đã viết:

Did the server run out of space for background images?

I don't know, my background still work. You need to report this problem to the Support Team

Avatar of AegonTargaryen-7

Yeah, I wanted to use the board like that, but because of this damn bug I can't...

Avatar of MaxEnderCHS
HappyTheoryChess đã viết:

Quite pathetic that chess.com hasn't fixed this dumb bs yet

You need to report to Support Team. If you don't report they don't know.

My problem was "can't see upload button in background list".I reported to them and they fixed for me

Avatar of AegonTargaryen-7
HappyTheoryChess escreveu:
Gabriel7Couto wrote:

Yeah, I wanted to use the board like that, but because of this damn bug I can't...

omg thats a lovely background

😊 Thanks. I thought so too, I really wanted to solve this so I could use it

Avatar of AegonTargaryen-7
MaxEnderCHS escreveu:
HappyTheoryChess đã viết:

Quite pathetic that chess.com hasn't fixed this dumb bs yet

You need to report to Support Team. If you don't report they don't know.

My problem was "can't see upload button in background list".I reported to them and they fixed for me

How do you do this?

Avatar of MaxEnderCHS
Gabriel7Couto đã viết:
MaxEnderCHS escreveu:
HappyTheoryChess đã viết:

Quite pathetic that chess.com hasn't fixed this dumb bs yet

You need to report to Support Team. If you don't report they don't know.

My problem was "can't see upload button in background list".I reported to them and they fixed for me

How do you do this?

Then you screenshort the problem and send to them

Avatar of AegonTargaryen-7
Doomed_Noob escreveu:

Just sent my second ticket to support. I did get a response back where they asked if I could see the upload button and I said yes and never heard back.

This time I used the "Report a Bug" link and sent in a video of what's happening when I try to upload a picture. They can see me clicking the upload button, choosing the picture, and then getting the red banner:

Oops. Looks like there was an error. Sorry! Please refresh.

And there?

Avatar of Beginner866

IT WORKS AGAIN!!!

Avatar of AlesiaHiace
  1. go to settings
  2. click interface
  3. scroll (until the end)
  4. then click upload