Very angry, because of false information I lost rating points.

I withdrew from a tournament called Russia vs. The World without making any move and every game affected my rating. I consider this unfair since I didn't move and because of the tournament help page say this about withdrawing:

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How do I withdraw from a tournament?

You are allowed to withdraw from a tournament at any time using the Withdraw link located on the right hand side of any tournament homepage. However, withdrawing from a tournament while you have games in progress will automatically cause you to forfeit all your games on time and negatively affects your timeout % ratio. If your timeout ratio is too high, you will not be allowed to play in future tournaments.

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Nothing about affecting rating. I want that my rating be adjusted or at least the reinstatement of the tournament games (I don't want to play them because it is no russian players vs. the rest of the world players as suggested, but I prefer to lose rating points playing than losing them because untrue information in help pages).

"However, withdrawing from a tournament while you have games in progress will automatically cause you to forfeit all your games on time"

1. If you withdraw BEFORE the tournament starts, there will no impact on your rating or stats.
   
2. Once the tournament has started, all of your games are IN PROGRESS - whether you have made a move or not.
   
3. Whenever a rated game is LOST ON TIME, there will always be a rating adjustment.
   

The tournament help would benefit from clarification, but it is not actually misleading - in my opinion.

Maybe it is clear for all speaking english natives. But here participate people from all the world.

When I read that I thought: "well, a bunch of timeouts, I can handle it".

Clarification is necesary, at least.

Once the games start, a withdrawal from the tournament is the same as resigning all of your games. Therefore, the games that had already begun should be rated.

I do agree with the original poster... this should be made clear in the guidelines so that the player can make a fully informed decision.

 That's also an excellent point...

Damn!

Staff, come and tell me what are you going to do with this!

I'm very confused! (Upset, angry, what ever).

The tournament help entry you cited is incorrect with regard to timeouts. But be careful what you ask for. Timeouts lead to being ineligible to join most tournaments.

Most players would be thankful it was only their rating that was affected. You can more easily recover your rating than lower your timeout ratio.

Its common sense.  Just as in a real OTB tournament, once the tournament has started your game is in progress regardless of whether you have made a move or not. 

I don't understand why this is a difficult thing. If I went up to someone and said "I want you to forfeit your house" this would be understood to be bad. I figured "forfeit all games" was pretty self explanitory. Don't fret my friend though, rating points flow like the ocean, there will be more passing by to and fro. Just have fun man

Yes, I've played OTB tournaments, but with clear rules. Here, you join a tournament, it happens to be not the type of tournament that was announced or you have many games... Then you wonder if you can withdraw with not so much harm... You look for the rules, you find them and they only state clearly that your timeouts ratios will be affected... You ponder that maybe you will be away from tournaments some time until you fix that ratio, and you decide to withdraw... But the result is no harm to your eligibility to play tournaments, but to your rating... That's upseting: you accepted a type of harm, but it comes in an other form. If the rating lose was clearly stated, I wouldn't withdraw.

I mean: to accept some kind of punishment, at least you should be provided with clear and complete information.

Seems pretty obvious to me. If you forfeit a game, that's the same as a loss. If you lose a rated game, your rating goes down accordingly.

It's not obvious at all because in other parts of the site if you abort a game within the first few moves there is no change to your rating.

There should be a disclaimer when you go to forfeit a tournament which explains that you will lose all of the games, and the rating points attached.

It is not difficult, it is confusing. If I look in an English to Spanish dictionary for the word "forfeit", it says that it is equivalent to leave, abandon, not to lose. In some sites you can abandon a game without any harm (of course they state that it may be done with less than 3 or 2 moves or even no moves, to no affect the other player).

That is. If even in this site you can abort games within the first moves, why it is not clearly stated on the information regarding with withdrawing tournaments?

Yep, you have a good point I think..

I don't see any false information.

Actually it is lack of information, but at the moment of the first post I was very angry. I apologize for that.

If the Tournament Help had the additions in red below, would this be sufficiently clear?

How do I withdraw from a tournament?

You are allowed to withdraw from a tournament at any time using the Withdraw link located on the right hand side of any tournament homepage. However, withdrawing from a tournament while you have games in progress (i.e after it has started) will automatically cause you to forfeit all your games on time (reducing your rating) and also negatively affects your timeout % ratio. If your timeout ratio is too high, you will not be allowed to play in future tournaments.

Let the staff talk about this. I don't need your pedant "humor".

His suggestion looks like a good clarification - where's the humour?