When a Mod violates TOS - do nothing?

You just used it one time too many.

I'm sure chess.com wants all its mods, like Caesar's wife, above reproach.  Mods are mere mortals and probably goof from time to time.  When they do, just send in a ticket. All tickets are taken seriously and handled expeditiously.  In fact, its a form of checks and balances -keeping things fair and in perspective - and should be used as such.

Ship the to the Island of Pandateria.

     Mods don't operate in a vacume. I'm sure they compare notes and can easily communicate with each other and staff. 

Interesting thread on the go here.

    When is mod day?    We should have 1 day a year just for mods   Then another one just for Staff    Instead its all members. Day after day, ME,ME,ME.....ad naseum!!!  AND ANOTHER THING   I noticed that whenever you.......                              

People genuinely interested in clarification and understanding normally reach out to the other party and have a discussion in private. If they don't feel that is helping, then they're certainly entitled to bring the matter to a third party or arbiter - Chess.com staff, for example, via the support ticketing system - and if that fails, then a general or public discussion would become an option.

Jumping to adversarial approach conducted in public straight away normally indicates to me that someone is less interested in reconciliation and more interested in picking a fight. As is wanting to bring punishment on someone else for violating the letter of a law rather than looking at its spirit.

Mods make mistakes, as do titled and premium members. The Terms of Service are a framework that applies to all, but how those people are reminded about their responsibilities and how their errors are handled vary according to each individual case, in which their existing relationship and their overall history with Chess.com is of course a factor: it does not exempt them.

Everyone has the right to conduct their business as they please.

I've seen a few here who have had tickets ignored for days, then a certain mod - who is great - was alerted to the issue, I'm sure they passed it on to staff, then it was taken care of.  The community here is great, and the staff does a good job, but they aren't quick all the time

this is the best forum piece ive seen for a bit , its refreshing to see how alike in being human mods and chess.com users are ,

gotta say martin stahl and diakonia have answered this well in that an avenue for complaint exists and is provided and the knowledge that all those concerned are going to gain from this even by mistakes learned from or the reasonable asking for a fair system to be moderated by

 i reckon that this wil be resolved soon and lect a fair approach

typo lect = reflect

Entertaining reading as I wait for the next round of a 15/10 tourney.  Question: do you go around calling people trolls IRL?  It's ridiculous the way the term is misused on this site -- go look up "internet troll" on wikipedia.  Most of what gets called trolling that I've seen is just inanity.  Trolling typically consists of going into a forum thread that already exists and taking it off topic in a mean spirited way, usually through ad hominem attacks against the participants.  If someone posts a new thread that genuinely seems like trolling such as "Anybody who plays opening xyz is an idiot", just ignore them: don't feed the trolls as they say.  If you do feed them, everything that follows is more or less fair game.

Quote from wiki -

"  In Internet slang, a troll is a person who sows discord on the Internet by starting arguments or upsetting people, by posting inflammatory,extraneous, or off-topic messages in an online community (such as a newsgroup, forum, chat room, or blog) with the deliberate intent of provoking readers into an emotional response or of otherwise disrupting normal on-topic discussion, often for their own amusement.  "

We need a mod to mod the mods.

I'm available Fri, Sat and Sunday. Maybe mondays too.

The bulk of this thread seems to be non-mods critical of the mod's behavior.  As a former admin on a different chess server, I am sympathetic to Diakonia's frustration that a misbehaving user has no incentive to obey any sanction when they can just forge a brand new account, come back and start shitposting again.  And now Diakonia is the "bad guy" for trying to take action against the person, not just the account.  The former is the real problem, not the latter.

What solution would all of you torch-and-pitchfork holders suggest??

anna i met a hitler mod on another site it was a cool chess chatty place till he banned everyone , we all came here the staff are much better

Can you explain what action he took against that person?

Are you suggesting that calling that person "troll" (I hope that this is not the action you we're referring to) in every thread he/she creates will solve the issue? 

I'm not taking sides here. I've seen admins and mods on many sites and nowhere have I seen a mod behaving this way.

No, I don't think that's the solution.  I do think that a $1 one-time credit card charge would go a long way towards cleaning up the trolling/multiple-account shitposting though.  That would give moderators the ability to put in place a sanction that really matters - by banning against the payment method, not an email address or IP or something that's easily changeable.

So your suggestion is to turn chess.com into a pay to play site? That would do more harm than good.