Why can't I play games anymore without this happening

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Tortoise

My Wifi is fine, but it keeps matching me with "Opponent" and this is what happens(Multiple times)

Carrots2023

same here

Tortoise

Huh Intresting, I wonder if it's a server end thing then

Tortoise

The bug always puts you in white orientation, and in this case I can see myself in the third person(Your move)

Tortoise

Tortoise

Is it possible to get my rating points refunded?

Kalhead

Has started happening to me today

Kalhead

Lost me my rating points as well

Kalhead

Scared to try playing any more games in case i lose more

Tortoise

Sam

Tortoise

Just report the bug and lets see if we can get the points back

DreamscapeHorizons

Play an opening where a4 is useful. I'm sure they'll fix it soon.

Kalhead

It's like the game is not connecting - when I click on a game it doesn't make the little sound it does when a game is connected

Tortoise

also more people with the same issue:

https://www.chess.com/forum/view/help-support/server-status?page=5#last_comment

Martin_Stahl

Staff are in the process of fixing an issue that has impacted a subset of members. It should be fixed soon if it's not already but may require clearing your browser cache when the fix is done

Tortoise
Martin_Stahl wrote:

Staff are in the process of fixing an issue that has impacted a subset of members. It should be fixed soon if it's not already but may require clearing your browser cache when the fix is done

Is there a chance we could get rating refunds for those games that we lost due to this issue?

Tortoise

Thanks for the update