WHY WHY WHY! network lost because...WHY???

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Avatar of vmcv

so this happens many times....my internet is pretty fast, my network very solid..ah! but! i'm winning a game and suddenly I lost the network on this platform...starts the countdown and even if i refresh the page there is nothing i can do about it......what's up Chess.com? 

Avatar of Martin_Stahl
vmcv wrote:

so this happens many times....my internet is pretty fast, my network very solid..ah! but! i'm winning a game and suddenly I lost the network on this platform...starts the countdown and even if i refresh the page there is nothing i can do about it......what's up Chess.com?

Connection issues can happen for a lot of different reasons. For things within your control, you should check out the following.

https://support.chess.com/en/articles/8652402-how-can-i-optimize-my-online-chess-performance

https://support.chess.com/en/articles/8584209-how-do-i-fix-my-disconnect-lag-issues