There's a little known requirement that each player only has 15 to 20 seconds to make his first move. Let me find something official: From the Fair Play Policy:
On his or her turn, each player has 15-20 seconds to make their first move. If this does not happen, the game will be automatically aborted. This has a negative effect on the Fair-Play record of the player failing to move. (But if you hit Abort, it affects your record! It's best to be patient for a few seconds.)
Why do my live chess games keep ending prematurely extremely quickly usually after the first move with a pop-up saying the game will auto-abort in xx seconds, then the countdown begins and the game auto-aborts when it quickly counts down to zero seconds. I have a strong WiFi connection. That does not appear to be the problem. I am using my Ipad Air with latest IOS 9.1, but it happened on earlier versions as well. Any ideas to fix the problem?