We've taken action against a player that you submitted a report against. You may have read that message in your inbox, but what does it mean? It's intentionally vague.
Unbeknownst to players, chess.com keeps a score on each registered user. This score can go up or down based on the behavior of a player. This behavioral score is exclusively calculated with algorithms. 99% of human employees of chess.com are unaware that it exists.
Suppose your score starts at 80 out of 100. 3 different players report you. Your score goes down to 60. You mark someone a "good sport", your score goes up 5 points. It works along those lines, much like what the government does in China.
One of the common undisclosed penalties is delaying the start of your games. Say you play bullet games and you almost always get a game within a second of hitting the start button when your social score is at an acceptable level. When you get penalized, you might not get a game for 30 seconds or a minute (or longer) even though there's a list of players waiting and your internet connection is perfect. That's your unrecognized penalty for being a bad citizen.
One of the "bugs" in the algorithms is that if your opponent doesn't move or aborts a new game, it counts against your social score (although a smaller amount) even though you didn't do anything wrong. Of course, most users' social scores don't go low enough to hit this creepy part of chess.com. It's good to be aware of it though.
You didn't think "taking action" against a reported player meant locking or suspending their account, did you?
Punitive?
And you know all this how?
We've taken action against a player that you submitted a report against. You may have read that message in your inbox, but what does it mean? It's intentionally vague.
Unbeknownst to players, chess.com keeps a score on each registered user. This score can go up or down based on the behavior of a player. This behavioral score is exclusively calculated with algorithms. 99% of human employees of chess.com are unaware that it exists.
Suppose your score starts at 80 out of 100. 3 different players report you. Your score goes down to 60. You mark someone a "good sport", your score goes up 5 points. It works along those lines, much like what the government does in China.
One of the common undisclosed penalties is delaying the start of your games. Say you play bullet games and you almost always get a game within a second of hitting the start button when your social score is at an acceptable level. When you get penalized, you might not get a game for 30 seconds or a minute (or longer) even though there's a list of players waiting and your internet connection is perfect. That's your unrecognized penalty for being a bad citizen.
One of the "bugs" in the algorithms is that if your opponent doesn't move or aborts a new game, it counts against your social score (although a smaller amount) even though you didn't do anything wrong. Of course, most users' social scores don't go low enough to hit this creepy part of chess.com. It's good to be aware of it though.
You didn't think "taking action" against a reported player meant locking or suspending their account, did you?