not getting sound of the pieces

When I move a piece in a live game, there is no sound of the piece. Can someone help me solve this issue?

Try Home>Settings>Board and pieces.  There's an option to turn sounds on or off.  I'd copy and paste it if my skill set was more skillful...sigh. 

Thanks, I've tried that several times and still doesn't seem to solve the problem.

Don't mean to sound insulting, but did you remember to click that big orange save button?  And yes I make the suggestion because I've forgotten myself on occasion...LOL

Thanks agains. Yes , I did click it, so there must be another reason the sound isn't working. 

I don't know if this helps at all but I've noticed if I go more than a day or two without rebooting Windows, sometimes things get a little wonky with audio or, if I'm playing a video game, my controller doesn't work.  Maybe worth a try...

I discovered that if I change browsers from google chrome to safari, the problem goes away. I went to the internet and found that lots of other people are having the same problem as me. 

 Strange.  I just played 5 or 6 moves of a game against the computer and my sound is fine using Chrome.  Another digital mystery...

Have you tried turning up the actual volume settings on your device? You might have to go to the settings app on your device and change the settings specifically for this application?