@OP: If you believe the problems you are experiencing are on Chess.com's end, you should submit a Support Ticket. Go to this link:
http://support.chess.com/Tickets/Submit
and click the radio button for Technical Support & Bug Reports. Then fill out the form.
If the problem with your gaming server then how can u restricted my game play.....
observe the player game then go for fair play policy ... the mistake is coming from ur end and blaiming the players is not right....
correct your gaming server then go for....