What do you do when someone refuses to move?

lamas are still here but wolves have hidden their tails lol

The only thing where this really bothers is when playing 15 min+ time control games. I don't really care if it's less and my opponent stops moving. I just open another tab and go through the news and the social media. Get something to eat from fridge or stuff. I'll hear if he makes a move anyways.

This happens all the time on daily games, but luckily there it doesn't really matter, since you don't have to be tied to that one game. Though sometimes it's a bit annoying when your opponent has very lost position and you know that it takes like 5 moves to mate him. But he wants to play all of them, with 3 days time per move. And he makes one move every 2 or 3 days, so it takes two weeks to finish a game that is forced mate in a few.

than what to do with them

IMO, there is no problem with taking too long to make a move. It's part of the game that you're allowed to take as long as you want. Sure, it might be annoying if your opponent just abandons the game and lets himself time out, but as far as you know, they are just thinking really really hard. So what do you do? Do something else. If you signed up for a daily game, come in with the expectation that the game could go on for weeks.

Wait for them to move.

I usually insult them. If they’re going to break the rules than it’s ok to break the rules and make fun of them a little bit

I check my mails, watch youtube videos, listen songs, communicate with friends over phone or do some house hold stuff but if it exceeds 6 min i report it to chess.com with stalling in games option

I've had too many people who I'm beating disconnect and let the clock run out rather than resign.  In my book that's poor sportsmanship.  I can tell when someone gets disconnected and reconnects due to internet or server issues, but deliberate disconnecting is very annoying. Sometimes things happen during a game, e.g., an asthma attack, my daughter calls with an urgent matter, someone unexpected drops by, and I can't continue.  I always resign rather than disconnect.  I want to be fair to my opponent.

Wife: "did you leave the game? Why?"

Me: "well, so you can have all my attention on your plans about the kids' extracurricular activities during next course (which is starting in two months)"

Wife: "now you are telling me it is my fault you lost it!"

Players do have a right to use their full allotment of time! If someone keeps you waiting too long, you can always play with yourself. 

How long does it take to win on time if it a 14 day match?  Time has already run out but the game is still active.

When time gets very low you can visit the game and click Claim Win, Failing that it will automatically time out shortly.

I have some one who is one mover away from being checkmated and he won’t move.

Usually I say "let's rematch" or "best of 3?" and then sometimes they'll actually move and offer a rematch, but I always decline lol

How did you find this forum?

I wait.

I mainly play 5 minute games, lower level maxed at 1084, when people abandon games through petulance I nearly always block and report them. Often I will let them know in advace of timeout that I intend to do that.

Noticed this thar lower rated players tend to abandon more than higher ratings.

Whether Block and Report had any actual effect I don't know

YOUR FRIEND"S MOM

I just resign and start a new game. Dont bother spending a second more than needed on these people.