See here the nonsense in unanswered posts which I have responded to in the last couple of days:
https://www.chess.com/forum/view/general/to-1738
https://www.chess.com/forum/view/for-beginners/gracias
https://www.chess.com/forum/view/general/draw-363
https://www.chess.com/forum/view/general/franz
https://www.chess.com/forum/view/general/adee
https://www.chess.com/forum/view/for-beginners/sfss
https://www.chess.com/forum/view/endgames/mate-75
https://www.chess.com/forum/view/community/who-else-likes-to-eat-eggplants-and-play-chess
https://www.chess.com/forum/view/for-beginners/babi-end
Why am I the one to look at unanswered posts rather than a moderator? Can they not be deleted? Yet in the same period I've seen someone ask how to copy a game over from L*****s (he didn't asterisk it) because he thought the analysis tool here was better. You guessed it, it was almost instantly censored despite the OP citing the superior analysis tools here.
In addition to this, last week I was automated for 24hrs...randomly, I had done nothing. I email help & support and get an email back 22 hrs later, 2 hrs before the mute finishes explaining that I had used some shut the front door acronym - absolutely 100% not true. Pi$$ed off to be honest, I do little but chirp in with advice and a bit of humour on these forums yet I get some crappy automute for nothing which can't be challenged, and my email goes unanswered until it's too late anyway. Meanwhile the spamtards continue to post their nonsense and real human moderators waste their time deleting the names of rival sites as though by doing this people won't know they exist. So my growing realisation and current opinion is that the whole thing is a mess. That's my rant for the day anyway.
The bit on the business aspect of things was precisely what I meant when I mentioned forum contributions helping the site with an investment of time rather than money. I find you to be very coherent and agreeable.
So I agree, perhaps it is not enough to implement something which mutes people for whatever, but a system which encourages and rewards helpful, detailed and verbose forum posts sounds good for everyone.