I Just Realized...

I think autobot muting happens mosty in Live Chess.  In messages and the forums, they tend to block rather than mute (although I've seen mutes too)  The exception is spamming...I don't know the criteria, but if someone sends too many messages they could get muted. 

I've given you my take based on my experience.   You can take it or leave it.

Ha! I HAD to read Shakespeare in High School. The only thing it’s good for is being a contestant on Jeopardy! 

People pay you?

Isn't it the opposite?

You buy memberships to gain attention.

Or have you forgotten already?

They make kids read a lot of quality stuff when they're too young and dumb to appreciate it.

I don't whether it has a good effect... probably very minimal.

Usually to appreciate something you have to rediscover it as an adult.

Have at it.

Look, idiot, it takes 5 seconds of googling to get the stat that there were ~150,000 unique visitors today.

So if you've only heard of a few people being muted this month... well... ask a 5th grader to do the math for you, and report back.

I don't have a fixed viewpoint.  I'm open to anything.

They try to detect spam... and do a pretty lousy job of it. 

Yes

Here is the email trail between myself and help and support (bottom to top, apologies for length). 

1.No specific reason given for action taken. 

2.22hr response time (into a 24hr mute). 

3.Completely invented reason given for action taken. 

4.Even if the reason for the mute was factual I don't see how this should result in anything more than a warning if considered unacceptable. It is a 'first offence' and an acronym was supposedly used.

5.I'm not even 100% convinced that 'Darvin' is a human being.

Additionally I have just attempted to post this with the acronym I allegedly used to cause the mute uncensored and was prevented from doing so because it is against guidelines...so how therefore was I muted for posting it?! 

Hello Andrew,

I see that you have a point that's why I have shared your feedback with the concerned team to check if we can make the necessary improvements regarding this as soon as possible. I sincerely appreciate you for sharing your thoughts with us, Andrew. Your feedback is vital for us to pinpoint the necessary improvements that we need to make.

Thank you for your patience and understanding. If you have questions or need additional assistance, please feel free to reach out.

Best regards,

Darvin

Hello Darvin,

Thankyou for your response and for lifting the mute on my account. I understand that the system is automatically triggered to mute if certain words or phrases are recognised. However, I can categorically state that I have never sent the message '**** **' in either the forums, private message, or in game chat. If such evidence exists I would like to see it. Therefore I would like to take this opportunity to express my dissatisfaction with what has taken place. As a diamond member for over 5 years with an unblemished record of behaviour on your website and as the super admin of the club which represents my city, I am not happy at all to have been arbitrarily muted without so much as a warning by what appears to be a faulty system. I did not send the message which you say triggered this mute, and in any case even if I had done so I would have thought that the use of an acronym, if deemed unacceptable, would result in a warning, whereas I could better understand if a fully written profanity were to result in an automatic mute.

Best regards

Andy

Hello Andy,

Thank you for contacting Chess.com support. We've been receiving a lot of emails and I sincerely apologize for the late response. I'm here to help.

The system automatically muted your account due to the following messages: "**** ***."

I understand that you could just be responding to an abusive member or you typed that message out of frustration. Just a friendly reminder, the system is designed to automatically send a warning, mute, or ban members that use certain words that are not allowed in our Terms of Service.

That said, if a member is abusive to you during one of your games it will automatically be picked up by the system and it will automatically mute or ban that member's account. We are also doing this because there are kids playing on the site too.

That's also the reason why it is better to report the abusive or suspected members of cheating instead of retaliating back in messages and risk your account being automatically muted by the system. You can check out this page for more info: How do I report someone?.

I understand that you may not be aware of this that's why I have removed the mute on your account!

Thank you for your patience and understanding. If you have questions or need additional assistance, please feel free to reach out.

Best regards,

Darvin

Hello,

My account has been muted for 24hrs but I am not sure why. Can this be rescinded or at least the reasons explained?

Best

Andy

Hello Strangemover

I'm sorry to say that your Chess.com account has been muted because we have determined it to be in violation of our Terms and Conditions found here: https://www.chess.com/legal/community

Your ability to chat publicly is now restricted for 24 hours. We want everyone to be able to enjoy chess in a safe, friendly, and positive environment. We do not allow offensive language, personal attacks, spam, thread hijacking, trolling, cheating, or any other behavior that negatively impacts the community.

We would like to offer you the chance to re-enable your communication privileges if you can respond to us and acknowledge the terms that you have violated.

Thank you very much,

Chess.com Support

support@chess.com

Darvin hadn't evolved yet. 

To be honest, I can't make heads or tails out of this.

He's an amoebot.

A botfly. 

What does this mean?

 but sometimes even when you say obvious things on someone, it can fall under that categorization.

But sure, autobots should be called autobane.  I wouldn't defend chess.com use of them for a minute, especially in PMs.  And Support always has some lame excuse for not responding... when the backlog is obviously autocreated. 

And they should compensate you for their wrongs.

Moved to Off-Topic.

Please treat other users with respect, don't provoke them, we are here to have fun.

-GC

Now it's off-topic ig. Even though the discussion we (well, you guys. I'm just watching) is very intersting.

Indeed!

We agree both that it has gotten a bit out of hand at this point.

-GC