I'm sorry about this issue. I'll arrange for a member of staff from billing to contact you asap.
Refunds
Sort:
Sure, I have now refunded this charge to your account and I have returned you back to a basic membership as you have requested for as per our 30 day money back guarantee for first time premium membership on Chess.com.
I have requested a refund for the auto renewal I was charged and nobody has replied yet. Can you please do the needful
sushrutareddy wrote:
I have requested a refund for the auto renewal I was charged and nobody has replied yet. Can you please do the needful
How long ago did you request it? It can take a couple of days for them to reply to tickets, though most of the time it is faster. You should also verify that any e-mails weren't caught by your spam filters.
I HAVE ALSO REQUESTED A REFUND FOR THE AUTO-RENEWAL WHICH THEY HAVE DONE TODAY. THERE WAS NOT EVEN A MESSAGE MAIL PRIOR TO AUTORENEWING THE DIAMOND MEMBERSHIP OF MY SON. TODAY ONLY MY PREVIOUS MEMBERSHIP ENDS. BUT TODAY ITSELF THE AUTO-RENEWAL HAS RENEWED MY ACCOUNT FOR UPTO 2018. THE MOMENT I GOT THE SMS FROM THE CREDIT CARD COMPANY I IMMEDIATELY SENT A SUPPORT TICKET TO THE CHESS.COM ADMIN REQUESTING A REFUND. HOPE I GET A REFUND.
BatDijonMustard wrote:
I tried downgrading from Diamond member to Gold member except I did not receive a response in the last couple of days. In order history, downgrading from Diamond to Gold results in no action. Supposedly a refund should be charged back to the credit/debit card for a membership downgrade. There is no way this case is resolved unless I see an e-mail about this. I e-mailed chess member support a few times except no response! It says those issues should be resolved within twenty-four hours, but it is longer than that. What can I do about this?
No, refunds only happen if they are specifically requested.
Downgrading will extend your expiration. What happens is the Diamond balance will be applied to Gold. For example, if you had purchased one year Diamond and immediately changed to Gold, your expiration would be a little over three years in the future instead of one
I have been contacting for support for 3 days but I didn't get any reply.
I want to cancel my membership after I find out that you are charging for USD in stead of HKD please reply asap, and let me know if I can get the full refund.