finally canceling my auto-renewal after many years. the 502 errors are literally, daily, for the past week or two. what the hell has happened?
502 ?? Server error. Our fault. We will look into it!
Sort:
Chess.com bought chess24. Players migrated to new site, traffic got too high and no one was ready for it.
Jan 21, 2023
0
#164
everyday in the middle of a game 502 error our fault. I'm getting sick of this lmao im off to lichess
Come on guys, fix the issue. I'd understand and be patient if the service was free, but it's not acceptable for paying users...
Jan 21, 2023
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#166
This is pretty funny. There must be so many people trying to get into this thread to post their complaints about all the '502' errors, it's overloaded, so you get even more '502' errors. Took me about a dozen tries to get into this thing.
Jan 21, 2023
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#167
I've lost 3 games this week where I was winning due to this unreliable server. I am paying for this????
Jan 21, 2023
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#168
I just cancelled my membership. If chess.com loses $$$, maybe they'll get their act together.
Jan 21, 2023
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#169
@jarrs123 is there a way to cancel a membership and get your money back if you paid in front for a year?
Jan 21, 2023
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#170
Gonnnog wrote:
Chess.com bought chess24. Players migrated to new site, traffic got too high and no one was ready for it.
Lack of preparation for a predictable occurrence is a consequence of poor management.
As compensation I wish for a refund for january and 200 elo just for good measure 
. Thank you!
ya look into it and solve it
Jan 21, 2023
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#173
Ziryab wrote:
Gonnnog wrote:
Chess.com bought chess24. Players migrated to new site, traffic got too high and no one was ready for it.
Lack of preparation for a predictable occurrence is a consequence of poor management.
Greed is blinding.
yaa nowadays traffic is huge
Jan 21, 2023
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#175
This is an issue that happened because Chess.com bought Chess24, and took all of its users with it, and now the servers are overloaded.
Jan 21, 2023
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#176
Tactrix wrote:
This is an issue that happened because Chess.com bought Chess24, and took all of its users with it, and now the servers are overloaded.
That isn't the reason. Currently the sites are completely separate.
Jan 21, 2023
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#177
Ziryab wrote:
Gonnnog wrote:
Chess.com bought chess24. Players migrated to new site, traffic got too high and no one was ready for it.
Lack of preparation for a predictable occurrence is a consequence of poor management.
I don't believe there was any expectation of major traffic increases, at least not at the level being seen now. Also, there haven't been any migrations yet due to the acquisition, unless players moved on their own.
Jan 21, 2023
0
#178
Daft21 wrote:
@jarrs123 is there a way to cancel a membership and get your money back if you paid in front for a year?
https://support.chess.com/article/572-what-are-your-payment-policies-refunds-services-currency-etc
Jan 21, 2023
0
#179
Martin_Stahl wrote:
Ziryab wrote:
Gonnnog wrote:
Chess.com bought chess24. Players migrated to new site, traffic got too high and no one was ready for it.
Lack of preparation for a predictable occurrence is a consequence of poor management.
I don't believe there was any expectation of major traffic increases, at least not at the level being seen now. Also, there haven't been any migrations yet due to the acquisition, unless players moved on their own.
Of course the players moved on their own. Think about it, first they're chess players, so they think moves ahead. Second, their site was just acquired by another chess site. So what is the optimal move? To move over to the other site.
What is going on with Chess.com ??? This last week has been ridiculous with all the Error 502 and discontinuing games, I lost lots of points because of this poor server . Fix the problem already !!!