Chess.com bought chess24. Players migrated to new site, traffic got too high and no one was ready for it.
502 ?? Server error. Our fault. We will look into it!
Sort:
Jan 21, 2023
0
#163
everyday in the middle of a game 502 error our fault. I'm getting sick of this lmao im off to lichess
Come on guys, fix the issue. I'd understand and be patient if the service was free, but it's not acceptable for paying users...
Jan 21, 2023
0
#165
This is pretty funny. There must be so many people trying to get into this thread to post their complaints about all the '502' errors, it's overloaded, so you get even more '502' errors. Took me about a dozen tries to get into this thing.
Jan 21, 2023
0
#166
I've lost 3 games this week where I was winning due to this unreliable server. I am paying for this????
Jan 21, 2023
0
#167
I just cancelled my membership. If chess.com loses $$$, maybe they'll get their act together.
Jan 21, 2023
0
#168
@jarrs123 is there a way to cancel a membership and get your money back if you paid in front for a year?
Jan 21, 2023
0
#169
Gonnnog wrote:
Chess.com bought chess24. Players migrated to new site, traffic got too high and no one was ready for it.
Lack of preparation for a predictable occurrence is a consequence of poor management.
As compensation I wish for a refund for january and 200 elo just for good measure 
. Thank you!
Jan 21, 2023
0
#172
Ziryab wrote:
Gonnnog wrote:
Chess.com bought chess24. Players migrated to new site, traffic got too high and no one was ready for it.
Lack of preparation for a predictable occurrence is a consequence of poor management.
Greed is blinding.
This is an issue that happened because Chess.com bought Chess24, and took all of its users with it, and now the servers are overloaded.
Jan 21, 2023
0
#175
Tactrix wrote:
This is an issue that happened because Chess.com bought Chess24, and took all of its users with it, and now the servers are overloaded.
That isn't the reason. Currently the sites are completely separate.
Jan 21, 2023
0
#176
Ziryab wrote:
Gonnnog wrote:
Chess.com bought chess24. Players migrated to new site, traffic got too high and no one was ready for it.
Lack of preparation for a predictable occurrence is a consequence of poor management.
I don't believe there was any expectation of major traffic increases, at least not at the level being seen now. Also, there haven't been any migrations yet due to the acquisition, unless players moved on their own.
Jan 21, 2023
0
#177
Daft21 wrote:
@jarrs123 is there a way to cancel a membership and get your money back if you paid in front for a year?
https://support.chess.com/article/572-what-are-your-payment-policies-refunds-services-currency-etc
Martin_Stahl wrote:
Ziryab wrote:
Gonnnog wrote:
Chess.com bought chess24. Players migrated to new site, traffic got too high and no one was ready for it.
Lack of preparation for a predictable occurrence is a consequence of poor management.
I don't believe there was any expectation of major traffic increases, at least not at the level being seen now. Also, there haven't been any migrations yet due to the acquisition, unless players moved on their own.
Of course the players moved on their own. Think about it, first they're chess players, so they think moves ahead. Second, their site was just acquired by another chess site. So what is the optimal move? To move over to the other site.
Jan 21, 2023
0
#179
I'm sure some did. However, for a player that may like Chess24 better, they may wait to see what the plans actually are first and as far as I'm aware, nothing has been communicated about that.
It's also very unlikely that enough have moved to make up a bulk of the new traffic.
finally canceling my auto-renewal after many years. the 502 errors are literally, daily, for the past week or two. what the hell has happened?