Adverts

theparallaxview
Fix the bug where adverts still keep playing on iPad for premium accounts
notmtwain
theparallaxview wrote:
Fix the bug where adverts still keep playing on iPad for premium accounts

Hmm. What type of adverts? 

For chess.com events? You will still see those.

Something else? You should take a screenshot and report it to support@chess.com.

theparallaxview
I get Apple ads, tennis - really annoying. I will mail them direct with screenshots, cheers.
theparallaxview
Still getting ads, Chess support don’t seem to be able to help. I’ve paid premium and get served Apple phone ads etc.
david

What has been the Support team's response?

One thing to check: what account is your iPad logged in with? Maybe you've accidentally created a new account and that's why it's getting ads.

theparallaxview
They’re not admitting there’s a problem, saying I will get Chess adverts, but these are commercial ones, not Chess.com events. Yes, I sent a screenshot of an ad, followed by one immediately taken of my account showing me logged in as premium.
theparallaxview
Disney adverts now - what’s next?!
david

Are you logging in through the Safari web browser or through the iOS app?

theparallaxview
iOS app on my iPad. I saw the same on my Android phone but rarely use that. This is an iPad game for me. It’s a shame as spoils my fun when I want to flip between my game and watch say Anna or Levy discuss a game. Most the time there’s no ads, then just when I want to connect back I get a boring video ad.
theparallaxview
Just tested on Android, got the Disney advert.