Thats purely a connection issue
maybe restart the device your using and forgot the interent and reconnect to it?
thank you Jeffrey-SB for your respond, doesn't seem to be the answer
at home i'm using internet usb dongle and all the other devices i'm using has the same problem...
There have been recent issues with users in Iran. I know the site made some changes help out.
Are you using /live or /play?
Chesscom isnt the issue because it works for everyone else so im not sure what the problem is
you're right.
i think recently net providers here (do to there "extravagant foreign policies") and shess.com both make some new restrictions and changes 
thought there might be some sort of twistings...
There have been recent issues with users in Iran. I know the site made some changes help out.
Are you using /live or /play?
/play
Hello Martin_stahl
i would appreciate if you know or there's sth new about it, guide me on this
You might see if you get better connectivity on/live.
I asked as staff member and he thought the issue was fixed
You might see if you get better connectivity on/live.
I asked as staff member and he thought the issue was fixed
***/ actually live is working for me
didn't know that there s a "LIVE" option there (since i'm some how new to the community)
live is working perfectly so far if there will be no problem due to free account limitations...
seriously thank you, thank you for your following up
responding to some sort of basic issues, asking some others and helping...
means a lot to me
Well, Live is the old interface and is going to be retired. It also doesn't get updates and may not support new features. However, whatever is causing issues in Play for members in Iran apparently doesn't impact Live right now.
hello
i'm a user from Iran, recently the web platform does not connect me to server to play online with "please wait, its taking longer than usual to connect" error. i did some search, some users suggested clear browsers cache data, i did it on one of the systems which i use, no difference has happened and it's happening on all the computers i tried.
i would be grateful if any one can help
its so ann0Ooying.