Clock Bug Acknowledgement - Chess Forums

RegicideXY

Jan 1, 2021

0

#1

Can someone from chess.com acknowledge that there is a huge BUG that makes both clocks stop?

Countless people reported it and it’s been happening for several days.

It seems that when there is even a slight internet disconnect (I assume) the last move doesn’t get sent and both clocks stop.

At least acknowledge that there is a problem and that you’re working on it.

notmtwain

Jan 1, 2021

0

#2

RegicideXY wrote:

Can someone from chess.com acknowledge that there is a huge BUG that makes both clocks stop?

Countless people reported it and it’s been happening for several days.

It seems that when there is even a slight internet disconnect (I assume) the last move doesn’t get sent and both clocks stop.

At least acknowledge that there is a problem and that you’re working on it.

I assume you are talking about the iOS problem. There are threads where they acknowledged it and said they knew what the problem was and that they would get a new build soon.

https://www.chess.com/forum/view/help-support/ios-app-freezing?page=2#comment-56013512

notmtwain

Jan 1, 2021

0

#3

Just found this. They fixed the bug and submitted it to apple 3 days ago.

https://www.chess.com/forum/view/general/clock-stuck#comment-56081828

Martin_Stahl

Jan 1, 2021

0

#4

New version is available now:

https://www.chess.com/forum/view/help-support/ios-app-freezing?page=7#comment-56178122

Vamodale

Jan 2, 2021

0

#5

Just lost a game to this. Updated to the new version, let's hope its a real fix.

Vamodale

Jan 2, 2021

0

#6

With the update, on my Ipad there is a new bug. Instead of freezing both clocks, I made a move and my clock would still keep running as If i hadn't played. I had to propose a draw in order for the other player to play.

rcraenen

Jan 2, 2021

0

#7

Same here. Very frustrating!

Ziryab

Jan 2, 2021

0

#8

It is happening with the app. I moved and waited. My move never registered. Note the Arena clock at the top.

Ziryab

Jan 3, 2021

0

#9

Please reset my rating to restore more than 30 Elo lost to this ridiculous bug.

I moved. My connection was secure. I lost by abandonment as my clock continued to run after my move.

notmtwain

Jan 3, 2021

0

#10

I wrote to support@chess.com to find out how ios app users are supposed to report problems or bugs. The answer was to use the Contact Us link in Help (on the app).

jeruk_klubi

Jan 3, 2021

0

#11

I also get the same problem..already move my pieces but my time is still ticking..

notmtwain

Jan 3, 2021

0

#12

I reached the app developer who said:

pedrobolanos wrote:

Thanks! Yes we are aware of this. Turns out there were two issues and we are already testing the fix. We’ll submit a build to Apple later today or tomorrow.

walkingpretty

Jan 3, 2021

0

#13

Snap, broken despite app update.