Glitch on mobile

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ItalianCombo100

Recently mobile app has been super glitchy during games.  After I make a move, a couple things might happen:

  • Board layout stays the same, but suddenly all the pieces I've captured change from black to white or vice-versa, so I'm unable to move my pieces.  
  • Clock on both sides stops - if I close then reopen the app, the clocks are running again (and I've lost a bunch of time).
  • Opponents clock keeps ticking but they don't make a move.  Then I close the app and reopen it only to find out that their move never registered and I have lost by abandonment. 

This happens at least once in 25%-50% of my games on any given day, and often multiple times per day.  I play casually and am kinda trash so it's not a hugeeee deal, but it is annoying when you're a few moves away from mate and then lose because of one of these.  Usually playing 5 minute games, so losing 30-60 seconds per game due to closing and reopening it is putting me at a huge disadvantage to say the least. 

Anyone else running into this and have any ideas how to fix?

Martin_Stahl

Which device type and app version?

ItalianCombo100
iPhone 14 Pro running iOS 17.3.1. I just have a free account - having trouble figuring out what app version it is though! Downloaded a whileeee ago, so maybe delete and re-install?
Martin_Stahl
ItalianCombo100 wrote:
iPhone 14 Pro running iOS 17.3.1. I just have a free account - having trouble figuring out what app version it is though! Downloaded a whileeee ago, so maybe delete and re-install?

Yeah, not sure where the app version is listed on iOS. On Android it's under More > Settings and all the way at the bottom.

Uninstalling and reinstalling shouldn't hurt.

ItalianCombo100
Thanks! Will give it a shot