How about changing the auto-resign feature- lengthening the time


What is it now, for you? One minute?

15 seconds...I wish it was a minute...it would give me time to switch to another WIFI connection when available.
This is getting extremely frustrating. Chess.com needs to upgrade their servers or something. Chess.com was not working on my computer connection at all this morning and then while playing on the cell phone, it "disconnected" when I'm one move from cherckmate. Interestingly, now that the site is up again, that game does not show up in the archive.

This is getting extremely frustrating. Chess.com needs to upgrade their servers or something. Chess.com was not working on my computer connection at all this morning and then while playing on the cell phone, it "disconnected" when I'm one move from cherckmate. Interestingly, now that the site is up again, that game does not show up in the archive.
Games don't show up if there is a server reset.

The disconnect is annoying, I would say about 20%-25% of my losses are due to being dropped from internet with no time to reset, wait for the router to come back on or switch from WIFI to cell data. Internet dropped games shouldn’t even count especially when technology failure is beyond the players control.

The disconnect is annoying, I would say about 20%-25% of my losses are due to being dropped from internet with no time to reset, wait for the router to come back on or switch from WIFI to cell data. Internet dropped games shouldn’t even count especially when technology failure is beyond the players control.
How is the site supposed to tell the difference between a technology failure and a purposeful disconnect? In cases of a completely winning game, it may be more obvious, but if a dropped connection didn't count, people would use that to not lose games.

In that case its a no win situation when it comes to purposeful disconnects and seems silly to do when you can just resign as I do. But why can’t the auto disconnect be lengthened out to the game played in accordance of the time left at last give the player a chance to reconnect and finish the game is what I would be happy with.

The time you have available is based on the time control. The faster the game, the less time, with a maximum of 3 minutes.
https://support.chess.com/article/338-how-does-game-abandonment-work
Since you mostly play 5|0 that would give you 30 seconds to reconnect.

I don’t think it’s a big deal waiting for someone to time-out that refuses to play. I look at more as a losing baby tantrum and rather rude when they can just resign, in the end it is win whether they played or stared at the screen waiting to time-out.
30 seconds is a long enough for me to exit the app go in the settings switch from WIFI to cellular data and re-enter the app to finish the game. It takes a couple seconds to connect and sometimes when my Internet drops it comes back on less than a minute later but the games already over by that point.

You must live in a populated area with excellent internet service providers for 5 disconnects, I don’t ...so it’s frustrating for me and hundreds of other players that experience the same disadvantages with rules that favor perfect internet connection. I do not understand what the issue is with the length of time considering a person intended to to play the game for the length of time selected and whether it is disconnected, abandoned, or resigned ...you still win. The lengthening for a reconnect would be for players with sincere intentions in playing out the game not for the players who intentionally drop them as they would likely not attempt to reconnect anyway.

I concur with nightmare3x1.
What say you chess.com?
You can't tell the difference between someone doing it on purpose and those that that legitimately have a connection issue. So the site is unlikely to change it.

If the difference cannot be discerned then the site should let the game continue at least 2 or 3 minutes after a disconnect.
On long enough time controls, the site does.
Had this disconnect several times. It is very frustrating that you loose without being able to play!

Yes walterbnl, especially when you PAY to play, and if you don't PAY to play it gives you pause to consider getting a PREMIUM account.
Isn't chess.com a business?
Yes, and they listened to the thousands of complaints from PAYING customers about having to sit and watch the timer run down in games ABANDONED by other PAYING customers.
So they came up with a compromise. You have some time to reconnect if it was an ACCIDENT. It varies, depending on GAME length. If you can't reconnect quickly, YOU LOSE.

@notmtwain >>
Had Martin_Stahl given your reply I would have been satisfied that the right approach was taken by chess.com.
I am curious what specific "long enough time controls" Martin_Stahl is referring to.
The link I provided earlier in the topic had that information:
The rule is, if you’re disconnected, you have 10% of the base time plus 40 x increment, with a minimum of 30 seconds and a maximum of 3 minutes to reconnect. If you can’t reconnect in this amount of time, the game will be ended.

Thank you ---
Having read that -- i understand there is a formula in place and appreciate you pointing that out.
In a somewhat related issue, I have played a live game and very quickly checked my homepage or another site on chess.com and forfeited the game.
Should I have 2 windows open in order to avoid this problem?
If you leave live completely, I believe it automatically abandons the game. Opening another tab or window should be OK.