I am sometimes annoyed by what people write in the tournament chat, but …

I am sometimes annoyed by what people write in the tournament chat and there is no way to report that.

Example: Vadim_Sigma, Tuesday, October 14, 3-0 Blitz, 15:30 European Time

English and Russian text (Google Translate) are inadmissble in my opinion.

I have a screen print available and, although not directly involved, would appreciate action being taken upon this.

I mean, there probably are kids 8 year old or maybe younger on this site, who just want to play chess on this site and should be safe from this kind of language.

For <13 years old kids:
https://www.chesskid.com

I personally am also annoyed by people writing inappropriate language in the tournament chat, so your advice for me is also to go somewhere else?

In a browser I just click on the name of a person who misbehaves in the chat and select the report option in the pop-up window

And officially users must be 13+

Does not work on my iPad.

I presume nobody has actually seen the chat, but there is a chess.com policy “No offensive content: Do not use offensive usernames, avatars, or post obscene, pornographic, or otherwise inappropriate content” and I can confirm the pertained messages fall into this category.

Well, I tried

The User Agreement says that parental consent is needed for users 13+ and below the legal age

So, you all find it ok to post obscene language in a tournament chat, totally unsollicited, where every participant of the tournament can read this? Because players <13 should have parental guidance and adults shouldn’t mind? I guess, I am from a different world.

And no, there is no way to report a user in a tournament chat on my iPad. I am not talking game chat, but tournament chat. I refer to the window with the tournament ranking on the left side and the chat on the right side, visible when you are participant in a tournament but not playing a game at the time.

It is not ok in tournament chats as well as in private messages and forums, but the reality is that there is no pre-moderation of comments so anyone is able to write trash, and the moderation team and staff are so small that it takes days or even more for them to react the reports (or not react at all, it also happens)

Because it’s hard, we won’t do it? I find that totally unacceptable. I am not sure you’re affiliated with chess.com but we are living in an AI era. Try googling on “using ai to scan obscene language”, plenty of tools available to do it automatically in many languages.

I am a regular user here like you, try to contact the support via their superb AI bot and suggest googling there but I think I know what the outcome will be

You are 13 now and made your account in 2023 hmm...

I’ll might take the effort to contact site support about this

There are 3 more things I’d like to add:
1. Having a community policy is not enough, there have to be means to enforce that policy whether by hand or automatically. That is what other social media do as well.
2. At the least there should be a way to report a user who uses abusive language in a tournament chat, the same way as possible in a game chat.
3. There should be an option for a user to have the tournament chat permanently disabled, the same way as possible in a game chat.
If these 3 measures are not realistic for some technical or practical reason, the tournament chat option should be deleted in the software for everybody.

I have searched for a way to contact site support directly, but there seems to be no other way than posting a message in a forum, hoping somebody will follow up on that.