In a recent match, twice the match froze, and twice I was able to get back on by opening another window, closing the first one, logging on in the second window, and starting a new match brought me to the match underway. Not a great solution, but it worked. Then, while the match was again underway, the screen suddenly said that I had abandoned the match. What is going on here? I'm having this freezing problem regardless of where I'm playing, but this problem of the site thinking that I've abandoned a match even though I have moved is a new wrinkle.
I will say that these problems are stretching my command of obscenities.
You might try information from the following articles:
https://support.chess.com/en/articles/8652402-how-can-i-optimize-my-online-chess-performance
https://support.chess.com/en/articles/8584209-how-do-i-fix-my-disconnect-lag-issues
In a recent match, twice the match froze, and twice I was able to get back on by opening another window, closing the first one, logging on in the second window, and starting a new match brought me to the match underway. Not a great solution, but it worked. Then, while the match was again underway, the screen suddenly said that I had abandoned the match. What is going on here? I'm having this freezing problem regardless of where I'm playing, but this problem of the site thinking that I've abandoned a match even though I have moved is a new wrinkle.
I will say that these problems are stretching my command of obscenities.