CE N'EST PAS REGULIER J'AI L'IMPRESSION QUE LE SERVICE LAISSE A DESIRE ;;;;;
Support Response Time
Sort:
boinotdom wrote:
CE N'EST PAS REGULIER J'AI L'IMPRESSION QUE LE SERVICE LAISSE A DESIRE ;;;;;
T'a raison
13 days ago
0
#4
certai wrote:
Hi there, I was wondering for diamond members, how long does it take chess.com support to respond? I contacted support around 3 days ago.
You should have received an estimated time when using the Support tool.
13 days ago
0
#5
COMME JE DISAIS I ;; LE TEMPS EST INCERTAIN J'AI ATTENDU SIX SEMAINES ;;; TRADUCTION ;;
Martin_Stahl wrote:
certai wrote:
Hi there, I was wondering for diamond members, how long does it take chess.com support to respond? I contacted support around 3 days ago.
You should have received an estimated time when using the Support tool.
Yeah, the estimated time is 48 hours
Martin_Stahl wrote:
You should have received an estimated time when using the Support tool.
I would suggest to remove this optimistic estimation because I do not remember any case when they replied within that time (I think it would fixed in my memory for sure if this ever happened)
13 days ago
0
#11
MrChatty wrote:
Martin_Stahl wrote:
You should have received an estimated time when using the Support tool.
I would suggest to remove this optimistic estimation because I do not remember any case when they replied within that time (I think it would fixed in my memory for sure if this ever happened)
Median time last month was 24 hours:
https://www.chess.com/article/view/chesscom-update-august-2025#Support
Hi there, I was wondering for diamond members, how long does it take chess.com support to respond? I contacted support around 3 days ago.