A Feedback for Chess.com

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lekz666

I would like to bring something onto the notice of chess.com staff and moderators. I hope someone will look into this and find a solution. My internet connection is good. But sometimes the router loses connection here and there. Sometimes it happens in between games and when the network comes back on, I get the notification that my opponent won the game because I abandoned. Recently it happened for an unusually increased number of times. I started getting the warnings not to intentionally disconnect or abort games. That also disabled me from participating in Live tournaments. That's the first thing. Chess.com states that:

 "Our Fair Play policy expects that players will not...

  • intentionally disconnect during games
  • stall to make opponents wait unnecessarily
  • frivolously abort games because they don't want to play black, etc."

Well, it's obvious that Chess.com restricted me because of the violation of the first rule. But as far as I am concerned I did not "intentionally" disconnect. It is because of my sometimes 'unstable' internet connection. I am pretty sure many people have got similar issues. So I hope Chess.com does something to separate the 'intentionally disconnecting' guys from the 'unintentionally disconnecting' ones.

I don't know if they can actually find a solution for that because I am not sure whether there is a clear method to separate the two categories I mentioned above. Thought it's a small issue, it would be really helpful if Chess.com could do something about that.

But this is not the actual purpose of this forum. Some games later (the warnings were still given at the beginning of each game), I decided to play a 30|0 minute match. As the game started, I looked into his profile. This guy intentionally loses to his relatively lesser rated opponents and wins against the higher rated ones.

Anyway, I had lesser rating than he did, so he did not play and waited for the server to abort the game. The server did not abort it, rather it made me the winner on the reason that my opponent abandoned his game. But then a box appeared and showed that I violated the Fair Play Policy and I would have to wait 5 minutes between games. This really made me angry. What did I do for my opponent's fault? I did not send him any rude messages nor did I violate the policy. So on what grounds did chess.com completely ban me? If anyone has any suspicions that I am making this up, I have proof that I won the game because the other guy abandoned. I hope chess.com understands the problem and does something about it. I am not criticizing anything. Chess.com's doing a wonderful job. They need to consider this to make it a better environment for people to enjoy playing chess. 

Thank you for reading this.

Vinny

VintagePawn

When you disconnect, the site can't really determine if it was intentional or not, in most cases. So, the Fair Play Policy warning gets presented when it happens.

 

Once you have been restricted, you keep that status until your percentage of games completed succefully gets high enough.

 

What happened in that later game is that your opponent abandoned. The message was one letting you know that player may be restricted. The reason you had to wait was due to your previously gained status. 

lekz666

No no, it's not like that. Till that game, there were only warnings. That last game had nothing on my part. I was waiting to play as black. My opponent did not play. The message box came 'You won-????(name of opponent) abandoned the game'. Then suddenly, the background became dark and another message came. I don't remember what it said, but it told me that I violated the fair play policy and would have to wait 5 minutes between games.

hbergson

The solution is simple. On a disconnect, the opponent should have the option of aborting the game. Chess.com is an infuriating place to play because cheaters are rewarded and people who play fair are penalized. It personifies what is wrong with this world. It wasn't always like this.

lekz666
hbergson wrote:

The solution is simple. On a disconnect, the opponent should have the option of aborting the game. Chess.com is an infuriating place to play because cheaters are rewarded and people who play fair are penalized. It personifies what is wrong with this world. It wasn't always like this.

I appreciate your suggestion, hbergson. But once someone has disconnected, there's no way of his choice aborting the game. I think the best thing is Chess.com itself doing it. Aborting the game is out of question. It might become a weapon for cheaters who intentionally do it for the sake of not losing. Chess.com should automatically resign the game for the player without banning him. Chess.com already does that but also bans the person who does it whether he intentionally does it or not. Why does Chess.com have to bother whether the guy intentionally does it or not? Disconnecting and resigning serves the same purpose- Win for the opponent. There are ways Chess.com could tackle this problem. For instance, they could check whether the player who disconnected was in losing position or not.

hbergson

Checking the losing position would certainly help.

 

The should be three elements: 

 

1) The person who did not disconnect should have the option to abort and to block. 

 

2) The person who did not disconnect should have the ability to rate the player, just as one rates sellers on major buying sites. 

 

3)  Chess.com should automatically keep track of every player that disconnects during a game, each time they do it, and automatically downgrade their ratings. 

 

At the end, highly rated, fair players, play against each other and the "disconnctors" play against each other and all is good. It is the only way to ferret out disconnectors, and improve the quality of game play. Of course, Chess.com doesn't do anything to improve game play, because it is parenthetical to its mission, which is to get as many people as possible to view ads. What we need is a chess platform where quality of play is paramount. I have yet to find such a platform.

lekz666

That would have been better. I wish Chess.com would do something about this.

VintagePawn

Players that habitually disconnect get placed in a pool of other disconnectors. 

hbergson

Simply putting disconnecting players in a separate pool is inadequate as evidenced by everyday play. What needed is a rating system associated with players that creates a pool of trusted players. Similar to what Amazon does with its suppliers. It is the only way.