Increase the time for reconnection, please! - Chess Forums - Page 2

Fabio656 · 2017-07-15T11:09:00-07:00

I play 15|10 games and 5|5 game, and my phone had just lost its signal and started the countdown of 60 seconds, unfortunately i reconnected my phone after ~70 seconds ...and i lost the game. My question is; WHY?! I had still 5 minutes of time ... WHY i lost a game if the signal is interrupted for ~

IMBacon22

Jul 21, 2017

0

#21

This is why i only play correspondance chess here. Also, trying to play chess on a phone has never made much sense to me.

Martin_Stahl

Jul 21, 2017

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#22

FabioFI17 wrote:

Now is happened a strange thing;

I was in a winning position against "Kiarotta" user, then my opponents was disconnected for all the 60 seconds....but instead of my win, started MY COUNTDOWN of disconnected signal!!!

But, internet was perfect, the signal was strong, and internet worked during the countdown.!!!..i tried to open facebook, and all was ok! I came back to the game and the countdown was there, and i lost the game?!?

What the hell happened?

Chess.com had BIG problems for the connections, big big, problems.....

I think that chess.com is not good for mobile internet.

I live in italy, Roma, the capital....with a stronger 4G signal everywhere, the problems are in chess.com, not in the signal.

The ability to connect to other sites doesn't mean anything. The path the app traffic takes to the chess.com servers only shares small part of the path with other websites/processes. Any part of that path can cause connection issues as can other traffic on your wifi/cellular data connection.

I won't say that the app/client connection and reconnection code shouldn't be more robust or the timeout isn't too short but the site can't control every hop of the network.

As to your last point, disconnections when winning are perception bias. You don't really notice when you are losing because you are already losing and it doesn't have the same impact and you are much less likely to notice.

agisdon

Jul 21, 2017

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#23

Thats why i play blitz and bullet

Fabio656

Jul 21, 2017

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#24

Martin_Stahl wrote:

FabioFI17 wrote:

Now is happened a strange thing;

I was in a winning position against "Kiarotta" user, then my opponents was disconnected for all the 60 seconds....but instead of my win, started MY COUNTDOWN of disconnected signal!!!

But, internet was perfect, the signal was strong, and internet worked during the countdown.!!!..i tried to open facebook, and all was ok! I came back to the game and the countdown was there, and i lost the game?!?

What the hell happened?

Chess.com had BIG problems for the connections, big big, problems.....

I think that chess.com is not good for mobile internet.

I live in italy, Roma, the capital....with a stronger 4G signal everywhere, the problems are in chess.com, not in the signal.

As to your last point, disconnections when winning are perception bias. You don't really notice when you are losing because you are already losing and it doesn't have the same impact and you are much less likely to notice.

Sure, i not meant that it happen ONLY when i have a winning position and material, i only noticed that for a coincidence, unfortunately my few disconnections are happened when i was winning

Fabio656

Jul 21, 2017

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#25

IMBacon wrote:

This is why i only play correspondance chess here. Also, trying to play chess on a phone has never made much sense to me.

I dont play on a phone, i play on a Samsung Tablet Tab S 10,5 inchs using Android App.

Very big tablet.

Martin_Stahl

Jul 21, 2017

0

#26

FabioFI17 wrote:

Sure, i not meant that it happen ONLY when i have a winning position and material, i only noticed that for a coincidence, unfortunately my few disconnections are happened when i was winning

You are very likely getting disconnects in more games. Winning, losing and drawn. You don't notice it when you're not winning. Conversely, you are not getting disconnected in all winning games.

There are a large number of things that can cause disconnects and some of those things are very likely intermittent and out of the control of you or the site. Some things can be influenced by your device and connectivity and some by the site client and server code. But disconnects happen and there are things that can be done such as decreasing other processes using the connection or CPU cycles or increasing the reliability of the connection (usually wired > wireless > cellular).

FortunaMajor

Jul 21, 2017

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#27

Few disconnections when you're winning? You must be a strong player..

Fabio656

Jul 22, 2017

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#28

aravinds_ll wrote:

Few disconnections when you're winning? You must be a strong player..

I am Italian but I think that my English is good enough

I try ro repeat better;

I lost a lot of times ....but the few disconnections i had in these last days....unfortunately happened when i was winning...

I am not able to be clearer than this

Fabio656

Jul 22, 2017

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#29

Chess.com support replied to me.

Them told me that the disconnections happen often for mobile and Android users, expecially for who play using android browser...and a little bit less for App users, but happen.

No problem, the support removed me the restrictions alert

FortunaMajor

Jul 22, 2017

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#30

I understood dude. Removing the restriction alert, I don't think, will prevent you from having disconnects.

Fabio656

Jul 22, 2017

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#31

Yes, i know...

Infact right now i am avoiding to play a lot of games during my holiday(now i am in holiday in my house on the sea near to Roma ), because in that house i am forced to use mobile connection.

I play only few games per day hoping of nothing connections issues.

FortunaMajor

Jul 22, 2017

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#32

Play daily games.. Or 30 minutes game. You will get some time to reconnect.

Fabio656

Jul 22, 2017

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#33

aravinds_ll wrote:

Play daily games.. Or 30 minutes game. You will get some time to reconnect.

Infact i am playing some 15+10 games

FortunaMajor

Jul 22, 2017

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#34

Nice.

Martin_Stahl

Jul 23, 2017

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#35

ulfhednar1234 wrote:

I have to agree with u sir. this happened to me as well in a winning blitz game. fact is, it is useless to post here. the Help & Support forum is almost NEVER checked by the MODs. u would be very luck if said thing happened. cheers!

Mods check the forums all the time but they moderate content. They do not implement policy.

MikeCrockett

Jul 25, 2017

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#36

Stop playing on a blasted toy and get a real machine with a good internet connection. Don't blame chess.com for stuff that is your responsibility.

Fabio656

Jul 25, 2017

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#37

Ah ok...

..a Tablet Samsung, Octa-core cpu with 2K 10.5" SuperAmoled display, 3 Gb Ram, 32 GB memory and 4G+ connection (price 699€) is not good enough to play chess online....😂

If this device is not good to play at chess.com ...there is a problem...

But i think is a problem of mobile connection in general(as the support said me), not of chess.com or my device

Fabio656

Jul 25, 2017

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#38

Anyway...i use my tablet when i am in my holiday house.

When i am in Rome i use a normal PC with adsl.

Fabio656

Jul 30, 2017

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#39

[COMMENT DELETED]

Fabio656

Aug 4, 2017

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#40

Another disconnection of few seconds(~60seconds) with mobile connection, and i lost another game.

The problem is not the site, the problem is me that i still give money to this site....