Draws by triple repetition of position have to be claimed, they are not automatic.
Check out the section for online/correspondence on the following link: https://support.chess.com/customer/portal/articles/1444798
Threefold repetition bug?
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Hi. My opponent and I recently had a draw by threefold repetition. This is fine. The problem is that the game is not deleted from my list of active correspondence games. I am brought back to the game every time I log in and am asked if I want to rematch new game or share. This game is over. I want it to go away. Thanks.