Chess.com is Hiring - Join the Customer Support Team!

Chess.com is Hiring - Join the Customer Support Team!

erik
erik
Aug 4, 2010, 3:21 PM |
85 | Chess.com News

Customer Support Team Member [FILLED!]

Chess.com is looking to add a customer support representative to help provide top-notch customer service to our 2 million+ chess fans. Join our team and enjoy your job every day!


WHO YOU ARE

  • You love chess and Chess.com!
  • You enjoy helping people and solving problems
  • You have good people skills
  • You are very dependable, organized, and efficient


WHAT YOU WILL DO

  • You will help Chess.com members with their support requests including:
    • Name changes
    • Account issues
    • Username approval
  • Work with support tickets to resolve common issues:
    • Computer/browser support
    • “How do I…” questions
  • Moderate in forums and comments:
    • Close spammer accounts
    • Report abusive threads
    • Watch comments on key articles, etc


COMPENSATION & SCHEDULE

  • $8-$12 per hour ($16,000-24,000 US dollars per year)
  • ~40 hours per week (must work at least 1 day per weekend)
  • You will work online from your home (may NOT work from cybercafé or public location)


REQUIREMENTS

  • Excellent English skills
  • Must be 18 years old or older
  • Must have very good, stable Internet connection and own computer


HOW TO APPLY

  • We have enough applications to fill this role. Thank you!

 

 



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