Chess.com is Hiring - Join the Customer Support Team!
Customer Support Team Member [FILLED!]
Chess.com is looking to add a customer support representative to help provide top-notch customer service to our 2 million+ chess fans. Join our team and enjoy your job every day!
WHO YOU ARE
- You love chess and Chess.com!
- You enjoy helping people and solving problems
- You have good people skills
- You are very dependable, organized, and efficient
WHAT YOU WILL DO
- You will help Chess.com members with their support requests including:
- Name changes
- Account issues
- Username approval
- Work with support tickets to resolve common issues:
- Computer/browser support
- “How do I…” questions
- Moderate in forums and comments:
- Close spammer accounts
- Report abusive threads
- Watch comments on key articles, etc
COMPENSATION & SCHEDULE
- $8-$12 per hour ($16,000-24,000 US dollars per year)
- ~40 hours per week (must work at least 1 day per weekend)
- You will work online from your home (may NOT work from cybercafé or public location)
REQUIREMENTS
- Excellent English skills
- Must be 18 years old or older
- Must have very good, stable Internet connection and own computer
HOW TO APPLY
- We have enough applications to fill this role. Thank you!
[Please Note: Don't send me Tech Support, Abuse Reports, or other "Site" issues. Please contact Chess.com Support for those things. But I do love thank you notes and personal messages! Thank you!]
Yes, I am the guy who started Chess.com (along with Jay, Igor, Piotr, and many others). I have 3 amazing daughters, one wild son, and a wonderful, patient wife! I learned chess when I was 8 years old. Since then I have been playing, studying, and enjoying it regularly. I prefer semi-open and closed positions that blow up tactically (like the Closed Sicilian, King's Indian, Glek etc).
Want to know more about how Chess.com got started? Read about it here!
