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online chess issue

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darktooth7

I play online chess and for the third time once i get a winning position and more than 60 moves in..the board freezes and i cant see the pieces anymore and i lose on time..has anyone else had this problem? Makes me not wana play here anymore

notmtwain
darktooth7 wrote:

 

I play online chess and for the third time once i get a winning position and more than 60 moves in..the board freezes and i cant see the pieces anymore and i lose on time..has anyone else had this problem? Makes me not wana play here anymore

When you say "online chess", chess.com uses that terminology for the days per move correspondence chess.

Is that what you meant?

It looks like you lost this game last Friday because you ran out of time:

 
 Is this one of the games you were talking about?  This was a 3 days per move game. Are you saying that you weren't able to log in for 3 days?
 
 Do you have automatic vacation set up in case you can't make a move in time?



darktooth7

Yes that was the other one...im up a ton of material in this other game and now same problem...all my other games i can play but this one the pieces have dissapeared...

notmtwain
darktooth7 wrote:

Yes that was the other one...im up a ton of material in this other game and now same problem...all my other games i can play but this one the pieces have dissapeared...

Do you have vacation available? Why not use it now before you lose another game?

darktooth7

Will do thnx...just dunno why this is happening

notmtwain
darktooth7 wrote:

Will do thnx...just dunno why this is happening

The standard advice from chess.com for technical problems is to clear your cache and do a hard refresh. https://support.chess.com/customer/portal/articles/1444904-i-m-having-technical-problems-what-should-i-do-