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My feedback would be to try looking in the FAQs first, as it usually results in a faster answer.
That said, I'm feeling nice, so here: http://support.chess.com/Knowledgebase/Article/View/26/0/how-does-vacation-work--how-much-time-do-i-get
What did you search in the FAQs. I did a search for "Vacation Days" and that article I sent you was like 3rd or 4th on the list.