5 Best practices for clubs
A few days ago, the product manager at chess.com said he needed to get in touch with his team of UX designers to assess development requirements because the club experience was awful. This motivated me to visualize areas of improvement to find solutions to some of the problems detected in the management of the clubs.
1) EARLY QUIT in correspondence games. The system marks them in red 00 It is a serious offense that shows a lack of respect to all members of the club. Most clubs expel their players, we suspend them for the remainder of the 2023 season, totally irrevocable decisions.
2) CONTROL OF THE AMOUNT OF OPEN MATCHES (Applies to all modalities) Imagine a player with 369 at stake, what level of commitment can a player assume in front of the team and the club? We also consider all club members disrespectful, due to lack of commitment and high risk in their game. A player, in 24 hours abandoned more than 300 games, surely he assumed a large amount also in a short time. Also admins should not engage in too many challenges, which then greatly overload their members.
The point is that you cannot take on a large number of games, because it is uncontrollable and you make a lot of mistakes. We can repeatedly tell players during the game of their times, we tell them they were playing within the time limit (they had 3 days a play and minutes left to make plays) and they can't leave early because they will be penalized for the system and the club.
3) DIRT PLAY In addition, these aforementioned situations are perceived by more experienced players who take advantage of their holidays to win correspondence games, they are bad practices of dirty play and chess.com severely penalizes these practices (suspension and account closure) as well. than the use of certain artificial intelligence tools.
Detected and manifested cheating, not reported because it was not going to change the result. The data: with 31 minutes remaining for our player to play, the opponent activated his vacation (I saw this and took a screenshot at night) and deactivated his vacation again at night so that our player lost by abandonment when his time expired.
4) THE NOTES (Club Lobby) Members should not use it for your personal matters, are for the exclusive use of the general interest of the club, in order to communicate effectively without having to bombard your inboxes with spam alerts. Simply, if they are full of messages and alerts, they end up deleting everything. In the end, he doesn't read any, and the clubs send more and more messages every day. We send 1 news per week, and if there are live events, a few minutes before we send 1 message on the day of the event.
For the social part, we remind you of the use of chat, messaging and/or forum.
5) WE AVOID HIGH TRAFFIC HOURS for events, due to chess.com errors.
While waiting for future updates and expansion of servers, these practical improvements represent benefits in the administration of clubs, a better service for members and for chess.com as their use is replicated throughout the platform.
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