Club Redesign - 12 Issues/Feedback on Team Matches

Sort:
Avatar of MasterMatthew52

After using only the new workflows for over a month, I've noticed a few things that could use improvement.

1. Allow admins to click on the challenging/challenged club.

The club names should link to the respective club. This has been a big headache for me when I receive challenges from clubs I haven't seen before. I need to verify that the club challenging me will in fact meet the minimum required players, and that the match will be more or less even between the 2 clubs. 

After the update, I have to go to the main clubs page and use the search feature to find the club. 

2. Thematic/Custom position matches are not showing correctly

This is a challenge for a thematic Dutch Defense match.

If I didn't include this information in the match title, accepting admins would not know this vital information. One of my clubs has a strict schedule with thematic matches - 2 per week >/< 1400. I would not accept a thematic challenge under any other circumstance. To the admin on the receiving end, this might look like a good match to accept, until it's accepted and you realize it's not a standard game type. We need to know exactly what we are getting into when we accept a challenge. 

3. Missing the match description

Refer to the first screenshot. There is no way to see the match description. The old design shows this.

Old design:

4. Remember the last club

I'll usually create a few matches for a specific club before moving on to the next one. It would be nice if the last club you created a challenge with would be remembered.

For example, this is what I see every time I open the event modal:

The Club field is always the first club on the drop-down which is sorted alphabetically. It would be convenient if the "Club" field was remembered so the next time you open this modal, it would default to the last club used. 

5. The upcoming matches are in an unknown order

When viewing upcoming matches, they seem to be ordered by start date, until you go to page 2. Matches should be organized by start date/time across all pages.

This one is difficult to explain, so here's my club's upcoming list, pay attention to the start dates.

Page 1 - everything looks fine

Page 2 - Now I see matches that should be on page 1

How is the first match on page 2 when it starts tomorrow? This has been a major headache for us because this top match on page 2 had only 5/18 required players until today. Members didn't see it because it was buried on page 2 and the match notifications have been very unreliable lately. We rely on these being in order so that what shows on the club's homepage, is always the matches starting the soonest. 

6. Why the long date?

More of a cosmetic suggestion than anything, but why does anyone need the seconds if they will always be ':00'?

7. New tabs (already reported)

Still an ongoing issue originally posted here. @jdcannon left a comment saying it should be resolved in a week. That was 19 days ago. Just want to check that this is still known.

8. Autofill match names (already reported)

Link to the report

9. Suggestion - Notify the challenging admin that a match has been accepted

We get a message when a challenge was declined, but not when one is accepted. This is useful information for admins because if you fall outside of the rating range for the match, you have no way of knowing the challenge was accepted unless you go look at the club events yourself. For clubs with many open matches, this can be inconvenient.

My thoughts on design would be exactly like the notification when matches are declined:

10. Suggestion - Improve the notification messages

Refer to the above screenshot. Imagine you just created 2 challenges to the same club: <1400 and >1400. They both have the default name "Club A vs Club B". Now imagine you get the above message, but only once. This means the club accepted one of the challenges, but which one?

I suggest that some of the match info be included in this notification. Useful info would include the match title, rating range, and challenging club name. 

If I send 3 challenges out, U1200, 1200-1600, >1600, it would be nice to easily tell which one was rejected so that I can easily go back and make a new one for that rating range. 

If you're an admin in multiple clubs, being able to see which club the challenge was sent from would also be nice. The challenge might have been sent out 3 days ago and just not accepted. In the meantime, you've forgotten which one of your clubs sent the above challenge. With no record of declined challenges anywhere, you have no way of knowing now.

11. Show upcoming events first 

The Club Events page shows the current events first. Most people go to this page to see which events they can join and wouldn't care what's currently in progress. Upcoming and current should be swapped:

12. Clicking "More"

When you click "more" under upcoming events from the club's homepage, it should bring you to the section you clicked "more" on.

In the above screenshot, I click "More". I am brought to the club events page, not the upcoming event list. The same is true with the "Current Events" tab above. It adds an extra click that makes no sense. If I click "More" under upcoming events, I expect to see upcoming events. If I wanted to see all club events, I would use the sidebar navigation.

Avatar of jdcannon

Beautifully written. Will address as soon as possible.

Avatar of MasterMatthew52
jdcannon wrote:

Beautifully written. Will address as soon as possible.

Appreciate it, thanks!

Avatar of jdcannon

For point 12

Would you prefer that when you clicked more on upcoming events for example that it took you

here: https://www.chess.com/clubs/events/chess-com-beta and scrolled to the appropiate section.

Or would you prefer

here: https://www.chess.com/clubs/upcomingevents/chess-com-beta (I suspect you would prefer this one?)

Avatar of MasterMatthew52

I'd prefer the latter. I'm thinking 9 times out of 10 we would need to see more than just the first few events.

Avatar of Tournamentix
jdcannon wrote:

Beautifully written. Will address as soon as possible.

.

The forum has been created four weeks ago.
At first glance, only point 2 has been fixed in these four weeks and point 8 looks to be "in progress", right? What about the other ten points?

Avatar of Kookaburrra

They did have a conference to attend.

Avatar of PegKnights
jdcannon wrote:

For point 12

Would you prefer that when you clicked more on upcoming events for example that it took you

here: https://www.chess.com/clubs/events/chess-com-beta and scrolled to the appropiate section.

Or would you prefer

here: https://www.chess.com/clubs/upcomingevents/chess-com-beta (I suspect you would prefer this one?)

Absolutely would prefer the latter. If you click on "More" from "Upcoming Events" on the homepage, it should absolutely take you to the upcoming events page.