A solution for the struggling Chess.com servers

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Avatar of RobertJSloppenheimer

I wrote an email to Chess.com membership support in hope of helping with server issues. Instead, I received an instant email back that seemed automated. I just want this issue to be fixed and I feel I provided a valuable solution to this issue. What do you think?

Avatar of Martin_Stahl
JoseJasso69 wrote:

I wrote an email to Chess.com membership support in hope of helping with server issues. Instead, I received an instant email back that seemed automated. I just want this issue to be fixed and I feel I provided a valuable solution to this issue. What do you think?

 

Changing the behavior would require rewriting code to accomplish. Pretty much all development work is going toward optimizations and capacity increases to alleviate issues 

Avatar of TheBestBeer_Root

the best optimizations would be using all that mad extra profit flowing in and easily upgrade if not everything and to the max obviously.

Avatar of TheBestBeer_Root

Don’t tell me that can’t be done.

Avatar of Martin_Stahl
TheBestBeer_Root wrote:

the best optimizations would be using all that mad extra profit flowing in and easily upgrade if not everything and to the max obviously.

 

Some things require more than just throwing hardware at them, which is also being done. The things that take more than that, require time to identify, plan changes, modify, test, and deploy. 

Avatar of imanueltantodaud

i think there are an unexpected number of chess.com traffics at some particular time in a day
(as i rarely encounter the errors here in Indonesia at afternoon, but at midnight the error appears more frequently, so i assume some countries experience this increase at some time)

and chess.com team is currently working to improve the database capacity, or whatever they can do to fix the errors (or at least making the errors to appear less frequently than today)

Avatar of imanueltantodaud

code optimization to increase the performance could do as well

Avatar of David
Btw that’s the automated email you get when you first submit a request - basically it’s an acknowledgement that they’ve got your request in their system and that a real person will respond in due time. If you don’t get that email, then you won’t get Chess.com support’s follow up emails either - maybe you forgot to press ‘Send’, maybe your email app is send their email to the spam folder, but something has gone wrong and you should try to submit your request again. They’re not ignoring you, but even at the best of times, it can take them a couple of business days to respond, and at the worst of times I’ve seen it take 2 weeks
Avatar of TheBestBeer_Root

Their extra gain should easily and fast handle it all no problem and especially with today’s technology.

Avatar of idilis
TheBestBeer_Root wrote:

Their extra gain should easily and fast handle it all no problem and especially with today’s technology.

No. Only faith can save us

Avatar of TheBestBeer_Root

Lol

of such other type direction of discussion, absolutely riceball 

Avatar of imanueltantodaud

They might use the older one, as this platform has been built quite a long time ago, so they might have to adapt improving the performance (as shifting from a programming language to another will be quite tricky)

Avatar of TheBestBeer_Root

There’s got to be high tech type modifying techniques for this exact thing just lmao