Let me go get the link for you:
https://support.chess.com/customer/portal/articles/1444785
Abusive language
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I am insulted increasingly more often on this website , so finally i got tired and i would like to start fighting against this phenomen.
Below is a printscreen showing what a certain user wanted to tell me after losing a game. I ask moderators to block account of this user.
[Please submit tickets and refrain from posting obscenities and vulgarities and from 'naming-and-shaming' in the public forums - mod]