if you meant @ratingkeepsgoingup, that's our resident conspiracy theorist.  not jeth.

jeth seems to have a "swiss" sibling, @thuglifegm, a fresh account playing exclusively with 2 other fresh "swiss" accounts, @nenee123 & @lisifotze, with lots of 10 move resignations to boost up his main account rating, currently at 2500+.

thug life indeed ... when will chess.com ever catch on?

hi ry.

reminds me of

@thuglifegm is practically begging to be caught.  he goes on walls and the forum mocking the ratings of others.   i see he's posted on @iambbw's wall.

still no action from chess.com.  really, what does it take?

it's the new normal, unfortunately.

and finally!

Accusations and allegations in the public forums are not acceptable - you should report suspicious behaviour and activity to the Support team via Help -> Report Abuse rather than hoping a moderator or other staff member will see the contents of any specific thread.

We value the contribution of our community - send me a PM if you think you spot another of his latest accounts, but all of his old accounts have been dealt with.

Thanks,

David, moderator

david, in multiple threads over the course of about a year or more your standard reply has been to send a pm or use the tiny question mark at the top right to send in a ticket or suggestion.

the problem with that is that not all responses are answered. i have received the stock, "we will respond within 48 hours" only to receive a response of....nothing. 

staff also rarely responds in the help & support forum. if every poster in the v3 questions topic were sent as a pm or suggestion, would it help? what many have found is that it does not. consider that that is a single topic in that forum among many.  

and that is the frustration that leads to topics like this. 

some of us are of the view that the (years long) changeover to v3 has taken resources away from answering our queries, that, combined with the growth and adding different functions, like the new puzzle game.  

If you're getting the acknowledgement email, that's a great sign, as that's the email that the Support team will contact you on about the problem. If you're not getting a response within the specified time frame - and I think it was in business days rather than straight up 48 hours - then that is either affecting the Support team's performance metrics or they're closing your registered ticket incorrectly, and both of those things @shaun - as the staff member in charge of support - would be pretty interested in - let him know via PM and he can follow up on those tickets (make sure you keep the acknowlegement emails so you can forward to them to him if he requests them - that makes it easier for him to follow up on those specfiic tickets).

The Help & Support category is actually a forum where members can help each other, rather than one that is monitored by staff: that's specified in the stickied post at the top of that category:

"The Help & Support forum is chock full of members just waiting to give you a helping hand!"

Sure, Staff sometimes drop in and seek input from the forums or maybe they'll have an interest in a particular thread, but there's not actually any staff specifically responsible for answering queries in the Help & Support category. It actually would help if the questions in the V3 thread were logged as separate bugs or suggestions, because - as I said - those feed into the metrics in a way that forum posts do not. It's probably a good idea to continue to log them in that thread as well, just to help you keep track of them and to see what other people have requested. Then again, if multiple people request the same feature, that's also good input to the site management.

I'm a volunteer, so I don't have any facts to speak to any resourcing issues. Personally, though, I think the new Puzzle Rush is a great innovation that is yet another indication that Chess.com isn't content to sit on its market leadership position in a stagnant market, but is actively doing things to attract people to the game of chess and to this site.

what you write is that cc members should be fine with an email that acknowledges their issue-"that's a great sign". it is not a great sign if tickets are sent and there is only the boilerplate reply, with no actual response. it is the pm's that matter, from staff, explaining why or how an issue can or cannot be dealt with. again, though, you direct us to pm someone, again.

the link you provided about help & support i had never seen. to put it in perspective, it was posted a year ago. why the change from a forum where staff regularly visited to what it is now? 

to say that staff "sometimes" drops in is disingenuous. it is rare to see the presence of staff where issues are raised. the simple presence of staff will make kids think twice when they view this site as another facebook like-and must post inane babble (is that redundant?)

i started the v3 topic specifically in help & support because i thought it was one staff would look at and respond to questions. it made sense to me to make it a forum topic instead of sending a pm or ticket because staff or other members might show us how to navigate. 

i am sorry for you being a volunteer here dealing with this. but, that may go to what i mentioned in my previous post-the growth of the site was too much. if you were paid to do this, wouldn't we see you here more? 

ok, that is a rhetorical question. 

you referencing puzzle rush does not meet my point. it is not about the innovation. it is about what has been lost. this topic is an example of what many see here. a trend where any account will be counted for the sake of advertisers. instead of any staff member recognizing the troll! 

bunny did good here-doing your job. 

also, what ever happened with chesskids? it seems many kids are here regularly.  

this all goes to the oversight of the site. it is lacking.

lastly, i hope you do not take this personally. you are the only staff member to respond here. i would have written many of the same things i have to any staff member, even if it was erik that posted. 

(i actually would have been more forthright with him) 

The boilerplate response is coming from an automated system - I say that's great because it's an indication that that system is recording your query, so it's impossible to just ignore without recording that in the system, and if someone is falsifying those records, Chess.com management would most definitely be interested. If you feel that it's management itself that's deliberately ignoring you, I'm afraid that's a separate issue that I have no insight into.

I've never seen staff participate regularly in this or any other forum category apart from dropping in occasionally - maybe in the early years when it was much smaller, but certainly not in the last 4-5 years. Insulting people doesn't make them want to help you, especially when it persists despite their attempts to help.

Something between a severer and a minorer, I'd guess. 

first, where is there an insult? if you are referring to things i have written in the v3 thread, it is deserved, because the large majority of issues written of there have been ignored. 

second, your reply that staff does not participate is what this whole topic is about. staff does not recognize so many multiple accounts until a member sends in a ticket? 

what you are saying, if i am not mistaken, is that the site growth has made it mostly free for all to do whatever they want. 

If you don't regard "disingenuous" as an insult, then you're using a different meaning to the word than I'm familiar with.

The site Terms and Conditions still apply and Chess.com will action any breaches that it detects, whether that's through a member's report or through independent identification by a moderator or staff member. I'm sorry that it doesn't happen as quickly as you'd like, but it does happen - Chess.com has not simply abandoned its forums as you are strongly implying.

@david, just as an example 

https://www.chess.com/forum/view/general/need-christians-for-chess-group-6?page=2#last_comment

This Op just refuses to heed the word of chess.com.  how many locks does it take for the OP to stop or for chess.com to stop him permanently ?  It's obvious that both the op and chess.com refuse to learn.  It's just  not enough to silence the rest of the vocal well meaning community. 

https://www.chess.com/forum/view/community/when-chess-faith-collide

I've deleted the extras and posted a caution in the one remaining. 

Thank you David but that's a little too reactive.   I'm not asking for a minority report style management but I think we all saw this coming. 

how about if i give you five bucks to #### off and never come back?

The new jeth account was reported on arrival but he's still here.  He knows it so he taunts us.