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Your Ipad may not be working. I have the same problem with my laptop, which has been dropped on the floor, stood on and is 6 years old. Chess.com is more complex and therefore less stable than many sites.
I'm writing to you from my son's account and I have a question, I can't log in, the problem is the password, I'm trying to change it but I can't, can you help me?? My name is Kolognat Petar and I have the title of FM, and my name on the website is kpera, please help me.e mail kpera@ptt.rs Best regards!